Lukman Ayanwola

A dedicated IT Support Specialist with proven experience in delivering technical support and effective troubleshooting solutions that enhance organizational efficiency. Skilled in diagnosing and resolving hardware and software issues, managing network infrastructure, performing data management, and installing and maintaining CCTV systems. Committed to providing excellent customer support, optimizing IT operations, and continuously developing technical expertise to contribute effectively to a dynamic and results-driven organization.

IT Support Technical Engineer at ASHIROV TECHNOLOGY (2025-01 – 2026-06)

• Provided first- and second-level technical support, resolving hardware, software, and network issues.
• Installed, configured, and maintained operating systems, business applications, and IT equipment.
• Monitored and supported LAN/WAN networks, including routers, switches, and Wi-Fi infrastructure.
• Managed data backup, recovery, and implemented cybersecurity best practices.
• Documented IT incidents and solutions to improve service delivery and response times.
• Delivered remote and on-site technical support.
• Supported IT projects, system upgrades, and technology deployments.
• Trained end users on IT systems, Microsoft 365, cybersecurity awareness, and best practices.

IT Specialist & Tutor at NYSC (PPA) Karu LGA, Nasarawa State (2024-12 – 2025-12)

• Provided technical support and troubleshooting for hardware, software, and basic network issues.
• Delivered IT training and practical instruction to students, enhancing their digital skills.
• Maintained computer systems, laboratory equipment, and network connectivity.
• Supported IT projects, participated in team meetings, and contributed to process improvement initiatives.

Administrative Secretary at Association of Model Islamic Schools (AMIS) (2024-02 – 2024-12)

• Managed daily administrative operations, office communications, and stakeholder correspondence.
• Coordinated national meetings, events, and engagements with over 50 stakeholders.
• Managed executive calendars, scheduled meetings, prepared agendas, and recorded meeting minutes.
• Coordinated travel arrangements, logistics, and vendor relations to support organizational activities.
• Maintained official records, documentation, and correspondence, ensuring accuracy and confidentiality.
• Managed the organization's social media platforms and supported digital communication initiatives.
• Facilitated onboarding and coordinated training sessions for staff and stakeholders.
• Provided high-level administrative support to management, ensuring efficient office operations.

IT & Operation Officer (Internship Program) at SONG AFRICA, Federal Ministry of Justice (2023-10 – 2024-01)

• Provided technical support by diagnosing and resolving hardware, software, and system-related issues.
• Installed, configured, and maintained IT systems, business applications, and productivity software.
• Managed the organization's social media platforms and created engaging digital content.
• Developed and implemented IT policies and procedures to strengthen data security and compliance.
• Supported the upgrade and maintenance of network infrastructure and server systems.
• Contributed to the planning, implementation, and evaluation of IT projects and organizational initiatives.

IT Support Technical Engineer (Internship Program) at IUA Information Technology (2020-02 – 2022-09)

• Configured and deployed 100+ desktop/laptop.
• Upgrade the Company Network Infrastructure.
• Optimized IT operations and resolved complex technical issues.
• Window installation and Troubleshooting.
• Recovery Critical Data on Sever crash and maintained backup systems.
• Support hybrid/remote workforce VPN access and remote troubleshooting.
• Ensured reliable system performance during university operations.

BSc. (Hons) in Computer Science – INTERNATIONAL UNIVERSITY OF AFRICA (IUA) (2018 – 2022)

Diploma in Arabic Language – INTERNATIONAL UNIVERSITY OF AFRICA (IUA) (2017 – 2018)