Moruf Ashiru

Results-driven Project Coordinator and Operations Professional with over 10 years of experience leading cross-functional teams, coordinating complex property and operational projects, and delivering outcomes on time and within scope. Skilled in project planning, stakeholder management, vendor coordination, risk mitigation, and reporting. Adept at managing multiple concurrent projects, driving process improvements, and ensuring compliance with operational standards.

Seeking a Project Coordinator or Project Supervisor role where strong organizational, communication, and leadership skills can drive project success.

Customer Relations & Operations Coordinator (Project Focus) at ASHMORE REALTY NIGERIA LIMITED (2022-07 – Present)

• Coordinated end-to-end property renovation and development projects, managing timelines, budgets, and contractor deliverables.
• Supervised field teams, contractors, and service providers, ensuring work met quality standards and project milestones were achieved on schedule.
• Developed and maintained project schedules, progress reports, and operational documentation for multiple concurrent projects.
• Managed stakeholder communications — clients, property owners, vendors, and internal teams — ensuring alignment at every project phase.
• Identified and resolved project risks and bottlenecks proactively, minimising delays and cost overruns.
• Prepared detailed project status reports and presentations for senior management and clients.
• Coordinated property inspections, client walkthroughs, and handover processes, ensuring smooth project close-out.
• Managed administrative and operational support across multiple projects simultaneously while meeting strict deadlines.
• Successfully delivered multiple property renovation projects on schedule, resulting in high client satisfaction and repeat business.
• Built and maintained a reliable network of contractors and vendors, improving service delivery quality across projects.
• Led project coordination activities for major renovation projects, managing scope, stakeholder expectations, and sign-off.

Property Manager & Client Service Officer at WREN REGENT PROPERTIES LIMITED (2017-06 – 2022-08)

• Supervised building operations and coordinated maintenance and facility upgrade projects from initiation through close-out.
• Managed vendor and contractor relationships — onboarding, scheduling, monitoring delivery standards, and approving work completion.
• Oversaw multiple facilities simultaneously, coordinating teams and resources to maintain service continuity and operational standards.
• Maintained project and operational records, generated management reports, and tracked KPIs for facility performance.
• Handled conflict resolution between tenants, landlords, and contractors, maintaining positive relationships throughout project lifecycles.
• Ensured all activities complied with regulatory and operational requirements.
• Successfully managed multiple facilities and client accounts simultaneously, maintaining high service standards.
• Improved coordination and delivery outcomes through process improvements and stronger vendor management.
• Maintained strong stakeholder relationships that supported smooth project execution and renewals.

Customer Service & Account Resolution Specialist at BIJOUX INTERNATIONAL SERVICES LIMITED (2013-06 – 2017-07)

• Coordinated cross-functional teams to investigate and resolve complex customer account issues within defined timelines.
• Managed high-volume caseloads, prioritising tasks and tracking resolution status to meet SLA targets.
• Maintained detailed CRM records and produced reporting on resolution rates and operational performance.
• Collaborated with internal departments to ensure escalated issues were addressed and closed efficiently.
• Resolved over 300 customer disputes with a 90% resolution rate, demonstrating strong coordination and problem-solving under pressure.

Operations Supervisor at INTEGRATED DATA SERVICES LIMITED (NNPC Division) (2012-03 – 2014-04)

• Supervised operational teams, coordinated daily field activities, and ensured adherence to safety and operational procedures.
• Prepared management reports and maintained accurate operational records.
• Coordinated field personnel and resources, supporting smooth operations across multiple sites.

Bachelor of Science in Accountancy – University of Maiduguri, Nigeria