Moses Ojo

Dedicated and reliable Customer Service Representative with experience handling up to 200 calls daily in a fast-paced environment. Known for quick response times and the ability to resolve customer issues efficiently. Strong communication and interpersonal skills, with the ability to build trust and create positive relationships with customers.

Customer Service & Sales Specialist - Beauty Store - Ibadan, Nigeria

(2025-01)

• Contacting up to 100 potential customers daily to introduce the beauty store's products, promote offers, and convert leads into paying customers.
• Responded to 100+ customer inquiries weekly, achieving a 95% satisfaction rate.
• Responding to customer enquiries through calls, WhatsApp, email, and social media by providing accurate information about products, pricing, availability, and delivery.
• Building and maintaining positive relationships with customers through follow-ups, order updates, and excellent customer service to encourage repeat business.

Cold Calling Specialist - Leadway Insurance

(2024-01 - 2025-12)

• Executed 200+ outbound cold calls daily, qualifying leads and generating consistent sales opportunities.
• Converted an average of 10 leads per day into active prospects.
• Handled objections professionally, building trust and rapport with potential clients.
• Logged call activities in CRM systems to ensure accurate tracking and reporting and improve customer satisfaction.

Bachelor in Technology - Animal Production And Health - Ladoke Akintola University of Technology (2023-10)