Mubarak Abdulazeez

B.Sc. Biochemistry graduate with hands-on experience in technical support, device/POS repairs, customer service, quality checks and laboratory assistance. Skilled in troubleshooting, service delivery and CRM tools (Zendesk and HubSpot), with ongoing training in Python, data science and AI development.

Social Media & Community Engagement Manager | Gathrone Games

Lagos, Nigeria | Jul 2026 – Sep 2026

• Managed community enquiries and digital support across social channels.

• Created tutorials and FAQs that reduced repetitive support queries by 20%.

Technical Support & Customer Service Specialist | Zealot Service Center

Lagos, Nigeria | Sep 2025 – Mar 2026

• Handled customer enquiries and technical support for electronics and POS devices across chat, email and phone.

• Performed hardware diagnostics, component/board repairs and post-repair quality checks; achieved a reported 98% satisfaction/accuracy result.

• Maintained service records in Excel/CRM tools and achieved 100% adherence to service-level expectations.

NYSC Physics & Science Instructor | Laaro Grammar School

Osogbo, Nigeria | Oct 2024 – Jul 2025

• Taught physics and science, prepared lessons and practical exercises, and assessed student progress.

Hardware Technician & Client Service Representative | Why Kay Arik's Communication

Nigeria | Oct 2024 – Jul 2025

• Repaired mobile devices, including screen and battery replacements and power-board troubleshooting, while managing customer intake and repair updates.

• Served 100+ customers/devices monthly and recorded a reported 98% repair-success/customer-satisfaction rate.

• Shared recurring customer and device issues with management, contributing to a reported 15% improvement in local operational efficiency.

Clinical Laboratory Assistant (Intern) | Madek Hospital & Maternity Home

Lagos, Nigeria | Nov 2022 – Apr 2023

• Assisted with specimen processing, slide preparation and routine activities in haematology, microbiology, parasitology and chemical pathology under supervision.

• Maintained sample records and followed laboratory sterilisation and biosafety procedures.

Junior Hardware Technician | Yinkus Telecomms (Part-time, alongside university studies)

Lagos, Nigeria | Jan 2019 – Aug 2023

• Supported senior technicians with smartphone and electronic-board diagnostics and repairs, contributing to 200+ device repairs.

• Assisted with motherboard troubleshooting, power-IC checks and solder-related component replacement.

B.Sc. - Biochemistry - Lagos State University (LASU) (2019 - 2023)

Computer Engineering Certificate - Computer Engineering - CHS Computer Institute (2018 - 2018)