Nitta Chinonso

I am motivated and detail-oriented aspiring Customer Support Associate with knowledge on CRM tools, email support, and live chat support. Builds understanding quickly, communicates clearly in writing, and stays calm and organized when handling multiple customer requests at once. Comfortable learning new helpdesk and CRM tools quickly, with hands-on exposure to Zendesk, HubSpot, and Google Workspace through coursework, volunteering, and part-time customer-facing roles

Customer Service Assistant (Part-Time) - Jewels Supermarket - Port Harcourt, Nigeria

(2023-11 - 2024-06)

• Assist walk-in customers with product questions and purchase decisions, handling an average of 20–30 interactions per shift.
• Address customer concerns and minor complaints on the spot, escalating to a supervisor when needed to ensure timely resolution.
• Maintain accurate records of stock and transactions, supporting overall accuracy of daily reporting.
• Received positive feedback from customers and management for friendly, patient communication

Front Desk & Customer Care Assistant (Part-Time) - Radiofert Clinic - Port Harcourt, Nigeria

(2024-09 - 2025-03)

• Served as first point of contact for client inquiries in person, by phone, and by email, resolving routine concerns promptly and professionally.
• Recorded client requests and booking details accurately in the front-desk system, helping reduce scheduling mix-ups.
• Supported team members during peak hours by helping manage the inquiry queue and prioritizing urgent requests.

Customer Support Intern (Remote) - Excelerate

(2026-02 - 2026-06)

• Shadowed and assisted senior support agents in responding to customer emails and live chat messages within Zendesk.
• Helped draft and update FAQ and knowledge-base articles to support common customer questions.
• Practiced ticket tagging and basic CRM data entry, gaining hands-on exposure to helpdesk workflows and SLA expectations.

HND - Medical imaging Technology - Rivers State College of Health (2020 - 2024)