Olamide Dahunsi

Detail-oriented IT Support Specialist and Help Desk / Technical Support professional with 7+ years of hands-on experience in desktop support, hardware/software troubleshooting, systems installation and configuration, peripheral support, and LAN/Wi-Fi network troubleshooting across two organizations, including a dual IT Support Officer role and a Library IT Support (Systems Librarian) role. Fully certified in CompTIA IT Fundamentals (ITF+), CompTIA A+, and CompTIA Security+. Currently transitioning into Cybersecurity / SOC Analyst L1 work through a structured, self-directed Security Operations Center (SOC) lab covering Wireshark network traffic analysis, Windows Event Logs, Sysmon, and Wazuh SIEM/XDR, with hands-on exposure to authentication-event investigation, DNS analysis, alert triage, and incident-response fundamentals.

Combines a strong customer-facing, documentation-driven IT Operations Support background with a growing security analyst skill set, seeking an IT Support, Help Desk, Service Desk, Technical Support, or Junior SOC / Cybersecurity Analyst role, remote or on-site.

IT Support Officer & Automotive Technician Diagnostics at Cardio Auto Tech (2022-01 – 2023-01)

Provided first- and second-level IT support / help desk support within the organization's IT department, ensuring smooth day-to-day technology operations for staff.

• Installed, configured, and maintained office printers, peripherals, and staff computers (desktop support), troubleshooting hardware, software, and connectivity issues to minimize downtime.
• Set up and maintained LAN/Wi-Fi network connections, monitoring connectivity and resolving network-related issues across the workplace as part of IT operations support.
• Diagnosed and resolved hardware, electrical, and control-system faults across vehicle platforms using Launch X431, Autel MaxiSys/MaxiDAS, and TopDon diagnostic tools; installed and reprogrammed embedded control modules (Mercedes-Benz EIS/VGS units).
• Performed routine system checks, software/firmware updates, and QA testing supporting system reliability and uptime.
• Maintained accurate technical and IT support records, translating technical findings into clear explanations for non-technical staff and clients.

Library IT Support (Systems Librarian) at Library Internship Programme (2024-07 – 2024-09)

Served as the library's IT support officer, managing and troubleshooting computer systems, printers, and network connections to keep library technology running reliably for staff and patrons.

• Set up and maintained network connectivity across library systems, resolving connection issues affecting access to digital catalogues and resources.
• Supported the library's digital systems, managing structured data using standard indexing and metadata systems, applying data-management, documentation, and record-keeping practices relevant to IT policy adherence.
• Contributed to digitisation initiatives, converting and organising physical resources into digital systems to improve accessibility.
• Provided end-user technical support to staff and patrons and conducted user orientation and basic technical training sessions on digital resource access.

Automotive Technician at Meeday Automotive (2021-01 – 2022-01)

• Carried out systems diagnostics and troubleshooting across electrical and electronic components, escalating and resolving complex technical issues in collaboration with senior technicians.
• Upheld strict workshop safety, quality control, and technical documentation standards.

Automotive Technician at Interland Auto Clinic (2018-01 – 2021-01)

• Built core technical troubleshooting and hands-on diagnostic competencies over three years of frontline support work.
• Assisted with parts procurement, inventory tracking, and technical resource organisation.
• Delivered reliable, transparent service, developing strong client-facing and stakeholder communication skills.

GPS/GPRS Telematics Installer (Freelance) at Self-employed

Installed and configured GPS/GPRS networked hardware and provided field-based technical support, troubleshooting connectivity issues directly with clients - directly analogous to first-line IT/network support.

Bachelor of Library & Information Studies in B.L.I.S. – University of Ibadan

NCE in Inter-Science / Chemistry – Federal College of Education (Technical), Akoka, Lagos