Oluwaseyi

Highly organized and data-driven Operations and Customer Success professional with a proven track record of optimizing business workflows, managing cross-functional technical teams, and resolving complex client escalations. Adept at leveraging modern project management software, basic data analytics tools, and agile product methodologies to minimize customer churn, eliminate system downtime, and streamline internal operational processes

Operations Coordinator at Krisant Energy (2024-02 – Present)

• Streamlined cross-functional communication between field engineers, maintenance teams, and internal stakeholders to ensure 99% uninterrupted service delivery across multiple client sites.
• Tracked asset performance and historical consumption trends to support preventive maintenance planning and operational efficiency initiatives.
• Monitored field operations workflow, tracking task completion timelines and following up with cross-functional technical teams to maintain strict service level agreements (SLAs).
• Served as the primary liaison between technical teams, management, vendors, and client organizations to accelerate issue escalation and mitigate operational risks.
• Analyzed operational performance reports and key service metrics to identify potential service disruptions and execute corrective actions.

Business Operations & Compliance Intern at Excelerate (Pepagora Project) (2026-08 – 2026-09)

• Manage business onboarding workflows and maintained accurate company records in a fast-paced digital platform environment.
• Validate business information and supported compliance processes while maintaining 90%+ data accuracy standards.
• Re-engage inactive platform users through structured communication and feedback collection initiatives.
• Prepare operational and compliance reports to support decision-making and platform growth strategies.
• Collaborate with cross-functional teams to improve user retention and onboarding effectiveness.

Product Manager / Team Lead (Capstone Project) at Women Techsters Fellowship (Tech4Dev) (2025-02 – 2026-03)

• Spearheaded a 13-member cross-functional team, managing agile sprint timelines, internal communication and resource allocation to ensure on-time project delivery.
• Designed a data-driven customer retention framework based on simulated user research, mapping friction points to forecast a 10% reduction in customer churn.
• Conducted targeted market research and user interviews to uncover friction points, informing the overall product strategy and prioritizing high-impact features.
• Mapped out project workflows in Jira and ClickUp to monitor milestones and deliver clear progress reports to key stakeholders.

Customer Support Representative at Just Millennium Global Autos (2019-01 – 2023-12)

• Resolved high-volume, complex customer inquiries, complaints, and service requests while consistently maintaining professional service quality standards.
• Prioritized and tracked customer requests, effectively improving response time by 30% through structured daily follow-up.
• Conducted proactive post-resolution follow-ups, significantly reducing churn risks and driving repeat business.
• Identified recurring customer pain points and collaborated with management to suggest actionable workflow and operational improvements.

Administrative Assistant at Basigns Graphics (2012-06 – 2018-12)

• Oversaw day-to-day administrative infrastructure, scheduling, filing systems, and inventory tracking to maximize workplace efficiency.
• Supported internal team coordination and workflow management to ensure seamless business operations.
• Served as the primary operational contact for major customer accounts, processing orders, handling email correspondence and managing data entry with high accuracy.

Marketer (NYSC) at First Global Searchlight Ltd (2010-09 – 2011-08)

• Conducted localized market research to identify target demographics while creating compelling content across digital platforms.
• Collaborated with cross-functional teams to implement targeted outreach initiatives and expand customer acquisition.
• Developed and implemented data-driven marketing strategies that increased brand visibility and customer engagement metrics.

B.A. (Hons) in English Language – University of Lagos