Omogho Peace

Customer-focused and detail-oriented professional with experience across customer service, front desk support, retail sales, cashier operations, and administrative coordination. Experienced in handling customer inquiries, welcoming visitors, processing cash and POS transactions, maintaining sales and administrative records, supporting billing and orders, coordinating schedules and meetings, and assisting with inventory. Strong communication, organisation, problem-solving, attention to detail, and multitasking skills, with hands-on HubSpot CRM practice.

Customer Care Representative / Cashier at Famous & Trendy (2025-11 – 2026-07)

• Processed 10+ daily cash and POS transactions, accurately handling payments valued at millions of naira.
• Attended to 15+ customers daily, providing personalised product guidance and professional customer support.
• Handled 7+ customer inquiries daily and 50+ weekly inquiries across face-to-face, WhatsApp, phone, text, Instagram, and email channels.
• Contributed to a monthly store sales target of approximately NGN 23 million through customer engagement, product recommendations, and sales support.
• Resolved customer concerns, escalated complex issues when necessary, and followed up to support satisfactory resolution.
• Maintained accurate customer and transaction records while supporting billing, order tracking, and product-related inquiries.
• Assisted with weekly stock-taking, inventory organisation, and stock management to support accurate product availability.

Front Desk & Cashier at Josephine's Store (2024-01 – 2025-04)

• Processed a minimum of 15 customer transactions daily, accurately handling cash and POS payments.
• Maintained a daily cashier book and balanced sales records at the end of each working day, reconciling recorded sales with cash received.
• Conducted weekly inventory counts and monitored stock levels to support accurate product records and availability.
• Maintained accurate weekly product-sales registers to support organised transaction records and store reporting.
• Recorded and responded to customer inquiries, providing product information and resolving concerns professionally.
• Assisted customers with product selection and purchases while maintaining a welcoming and organised front-desk environment.

Secretary / Administrative Assistant at Tovia Delight School (2018-01 – 2019-08)

• Coordinated daily administrative activities for the Principal, including scheduling, correspondence, and follow-up tasks.
• Served as a welcoming first point of contact for parents, students, staff, and visitors, handling inquiries and providing appropriate assistance.
• Prepared and maintained teachers' schedules and assisted with coordination of school activities.
• Organised and supported staff and PTA meetings, including meeting logistics and follow-up on assigned actions.
• Maintained accurate records of students' fee payments and issued or signed payment receipts.
• Maintained organised school, financial, and administrative records while supporting general office operations.

Baker & Sales Assistant at Kemolash Pastries

• Prepared and decorated 10+ cakes weekly, including customer-specific orders, while maintaining quality and presentation standards.
• Produced and packaged 100+ pastries daily for individual and bulk customer orders.
• Prepared small-chops orders of up to 200 portions, ensuring products were accurately prepared, packaged, and ready for delivery.
• Assisted with sales, customer orders, and product inquiries, ensuring customers received the correct products and quantities.

Bachelor of Arts in Philosophy – University of Abuja