Patience Agu

Detail-oriented Operations, Customer Support, and Virtual Assistant Specialist with hands-on experience in helpdesk ticketing, remote team collaboration, task coordination, and workflow automation. Proficient across core digital tools for CRM management, appointment scheduling, and technical support. Recognized for strong written communication, efficient problem-solving, and systematic attention to detail.

IT Support & Virtual Assistance Projects - Digital Witch IT Support

(2026)

• Executed end-to-end helpdesk ticketing workflows using Zendesk and Freshdesk to manage customer inquiries and support operations.
• Designed and organized task boards in Asana, Trello, and Monday.com to track deliverables, project milestones, and timelines.
• Built automated workflows in Zapier connecting tools such as Slack and Google Drive to improve operational efficiency.
• Delivered remote virtual assistance including file management, scheduling, client communication, and cross-team collaboration.

Bachelor of Science - Business Administration - University of Lagos (2024)