Patience Apaila

Highly organized and detail-oriented Executive Assistant with over 10 years of experience in administrative support, customer service, and office management within corporate environments. Proven ability to manage schedules, coordinate communications, and support executives in fast-paced settings. Skilled in multitasking, problem-solving, and maintaining confidentiality while ensuring operational efficiency.

Academic Counsellor / Front Desk Officer - NIIT Abuja - Abuja

(2023-09)

• Manage front desk operations and serve as first point of contact for clients and stakeholders
• Handle inquiries, correspondence, and scheduling efficiently
• Prepare reports, manage records, and support administrative processes
• Coordinate with internal teams to ensure smooth daily operations

Call Centre Agent - Slimmex Unibloom Int'l Ltd. - Abuja

(2017-09 - 2023-07)

• Managed high-volume inbound and outbound communications (100+ daily)
• Maintained a 95% customer satisfaction rate
• Utilized CRM tools to track, resolve, and document client issues
• Improved workflow efficiency through effective system usage

Tourism Executive - Satguru Travel and Tours Ltd. - Abuja

(2015-01 - 2017-09)

• Coordinated client meetings and managed business communications
• Handled customer complaints and ensured timely resolution
• Maintained vendor relationships and supported operational improvements

Client Service / Events Officer - Romart Global Resources Ltd. - Abuja

(2013-10 - 2015-01)

• Organized meetings, events, and client engagements
• Provided administrative and client service support
• Coordinated vendors and ensured smooth execution of events

B.A. - English & Literary Studies - Kogi State University (2012)