Rebecca Matthew

Client focused and detail-oriented Destination Specialist with a proven track record of designing bespoke travel itineraries and delivering exceptional customer service. Strong capability to research complex travel logistics, manage client budgets, and navigate real-time disruptions seamlessly. Experts at translating unique customer preference into memorable, high-quality experience with building long-term brand loyalty.

Destination specialist / Travel Consultant at Remote (2025-05 – Present)

• Communicate directly with high-volume client to analyze travel preference, financial budget, a special accommodation requests.
• Research and compile comprehensive data regarding global destinations, local transportation networks, lodging choice and curated activities.
• Develop highly detailed, personalized travel itineraries encompassing flights, ground transfers, accommodations, and daily excursions.
• Deliver end-to-end customer services, maintaining proactive communication with clients before, during, and after their travels.
• Monitor industry trends, emerging hotspots, and shifts in international travel regulations to ensure clients compliance and safety.
• Collaborate closely with internal team members to review clients feedback and continuously improve company service offerings.
• Resolve urgent logistic issues and emergency for traveling clients efficiently, minimizing disruptions and maintaining high satisfaction

Destination specialist at Flymyeasy (2024-02 – 2025-05)

• Communicate that directly with clients to access travel preference, budgets, and special request for domestic and international trips.
• Recessed and Goddard realtime data on global destinations, transportation networks, and accommodations to maximize client value
• Created detailed and personalized travel itineraries, managing seamless coordination for flights, hotel transfers, and excursions.
• Provided excellent customer service, maintaining supports before, during, and after trips to build long-term customer loyalty.
• Utilize strong organization and time management skills to manage multiple clients portfolios simultaneously under tight deadlines.
• Monitored travel trends and shifting regulations to advise clients accurately or travel safety and compliance requirements.
• Reserved emergencies and logistical changes efficiently during clients trip to ensure is safe and stress-free travel experience.

Bsc. in Hospitality and Tourism Management – Federal University Of Calabar (2023-09 – 2027-07)