Rifkatu Bulus

Banking professional with over five years experience in branch operations, Customer relationship management, sales and business development. Proven ability to improve customer satisfaction, resolve complex issues, lead team, and drive business growth while ensuring regulatory compliance.

Acting Branch Manager - BUBAYERO MICROFINANCE BANK - Gombe State

(2026-01)

• Lead day to day branch operations while ensuring excellent customer service delivery.
• Supervise branch staff, improving productivity and service quality.
• Resolve escalated customer complaints, achieving high customer satisfaction.
• Improved branch business growth through customer acquisition and retention strategies
• Lead a team of 10 staff.
• Reduced complaint resolution time by 30%.

Customer Service Officer - BUBAYERO MICROFINANCE BANK - Gombe State

(2024-01 - 2025-12)

• Improved customer satisfaction by 20% through faster complaint resolution.
• Acquired 150 customers.
• Increase deposit by 20 million.
• Increase accurate customer records while ensuring data confidentiality.
• Educated customers on banking products, resulting in increased product adoption.
• Built long-term customer relationships through exceptional service delivery.
• Collaborated with operations and finance teams to improve customer experience across service channels.

Administrative & Finance Officer - BUBAYERO MICROFINANCE BANK

(2023-01 - 2023-12)

• Improved investment portfolios for retail and corporate customers.
• Optimize branch financial operations and administrative processes.
• Introduced a accountability initiatives that improved operational efficiency.
• Assisted customers with financial planning and investment advisory services.
• Worked with cross-functional teams to enhance service delivery and operational performance.

Field Officer - CHRISTIAN AID - Biu, Borno State

(2022-07 - 2022-11)

• Coordinated field monitoring activities across project locations.
• Ensured timely submission and validation of project data.
• Collaborated with state and LGA monitoring teams to improve reporting accuracy.

Sales Representative - FMCG DISTRIBUTION LTD - Gombe State

(2019-05 - 2020-01)

• Managed customer relationships across assigned territories.
• Consistently achieved sales targets.
• Identified new business opportunities through market research.
• Prepared sales reports and forecasts to support management decisions.
• Increased customer engagement through excellent after-sales service.

Bachelor of Science (B.Sc.) - Economics - Gombe State University (2013-01 - 2017-12)