Samson Adeyanju

Mission-driven Customer Service Specialist with 4+ years of experience in high-volume customer support and inbound/outbound calling. Expert at client communication, CRM navigation and data entry. Proficient in Microsoft Office, Google Workspace, Salesforce CRM, ticketing systems, and more.

Proven ability to support organizational missions through multitasking, software navigation, and maintaining high typing accuracy in fast-paced environments. Remote-first professional with stable internet, dedicated workspace, and disciplined independent work habits.

Operations Staff & Customer Support Specialist at DIGITAL REALTY DATA CENTER (2026-03 – 2026-08)

• Supported customer inquiries and navigated Salesforce CRM to maintain high-quality case documentation and data entry for 100% record accuracy.
• Responded to complex support requests by prioritizing tasks and ensuring software navigation across multiple platforms remained seamless for the operations team.
• Educated internal team members on complex case resolutions to support seamless handoffs and improve overall operational efficiency.
• Navigated ticketing systems and case management workflows to manage multiple priorities while upholding strict typing accuracy and professional standards.

Customer Operations & Sales Representative at SUNKING SOLAR COMPANY (2021-01 – 2025-01)

• Executed outbound calling campaigns and managed over 20 daily customer inquiries to drive client retention and community outreach goals.
• Maintained high typing accuracy while performing data entry for customer records across various software programs to ensure consistent information across touchpoints.
• Educated non-technical clients on complex technical concepts, aligning with a mission-driven approach to support health and technology advocacy.
• Supported schedule coordination and multitasking across diverse communication channels including Slack, Zoom, and email to meet strict deadlines.
• Managed pipeline updates and record-keeping to support potential nonprofit fundraising efforts and volunteer management initiatives within the sales funnel.

Bachelor of Engineering (B.Eng) in Mechanical Engineering – Federal University Oye-Ekiti (FUOYE) (2021-10 – 2026-07)