Segun Adeleke
IT / Technical Support Officer
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About
Detail-oriented Technical Support Officer with 5+ years of experience delivering end-to-end user support and customer service across diverse IT environments, including MSP/service desk settings supporting multiple client companies. Skilled in ticket-based service desk operations, hardware repair and maintenance, software installation/configuration, and troubleshooting both in person and remotely. Google IT Support Certified, with a track record of building strong client relationships and resolving issues quickly to keep operations running smoothly.
Experience
IT Support / Hardware Engineer - Coniah Systems
(2026-01)
Serve on the hardware/IT support team at Coniah Systems, an MSP providing outsourced IT support to multiple client companies — acting as the first point of contact for user support and customer service.
- Respond to client inquiries via email and phone, providing timely technical assistance and building familiarity with each client's environment and applications.
- Log and track all support requests using Service Desk ticketing software, following standard operating procedures through to resolution.
- Repair and maintain laptops, desktops, and other technology equipment; troubleshoot hardware and software issues in person, remotely, and by phone.
- Check computer hardware components (HDDs, keyboards, mice, etc.) to verify functionality and identify parts/consumables needing replacement.
- Install, configure, and maintain software and hardware systems, including antivirus programs and other commonly used business tools; uninstall outdated programs as needed.
- Maintain records/logs of repairs, fixes, and maintenance schedules across client sites.
- Coordinate with engineering and support teams across client organizations to resolve both routine and complex technical issues.
IT Support / Technical Support Officer - Econ Fintech Limited
(2023-01 - 2025-12)
- Responded to user inquiries and provided technical guidance.
- Assisted in installation, configuration, and maintenance of IT infrastructure.
- Performed system checks, updates, and preventive maintenance.
- Managed help desk tickets, ensuring timely resolution.
- Supported IT operations across multiple branches.
- Fixed hardware and software related issues on computers.
IT Support / Technical Support Officer - Philips Outsourcing Limited - Lagos
(2021-01 - 2023-12)
- Diagnosed and resolved hardware, software, and network issues.
- Installed, configured, and updated operating systems and applications.
- Maintained network connections, routers, and devices.
- Documented technical incidents and solutions.
- Assisted in developing IT policies.
- Provided training to staff on new tools.
- Supported over 600 system users.
Education
B.Sc. - Computer Science - University of Ibadan
National Diploma - Computer Engineering - The Polytechnic, Ibadan
