Sunday Oladele

Results-driven Operations Executive with 3+ years of experience supporting business operations, process improvement, and team coordination across fintech and retail environments. Proven ability to optimize workflows, manage daily operations, and improve efficiency. Strong in problem-solving, data tracking, and cross-functional collaboration to deliver measurable business outcomes.

Team Lead / Customer Service Representative / Loan Collection Officer at Omalend Services (2024 – Present)

Oversee daily operational activities, manage team of 30 staff, and coordinate cross-functional operations in fintech lending environment.

• Oversee daily operational activities, ensuring smooth workflow across customer service and loan operations
• Coordinate with compliance and operations teams to resolve transaction and billing discrepancies
• Monitor operational processes and identify inefficiencies, reducing recurring complaints by 25%
• Manage and support a team of 30 staff, improving productivity and performance outcomes
• Track customer transactions and escalate operational issues in line with company policies
• Maintain accurate records and reports to support decision-making and operational planning
• Achieved 95% SLA compliance in resolving operational and customer-related issues

Customer Relationship Officer / Sales Agent at First Royal Microfinance Bank (2023– 2024)

Managed daily account operations for 120+ customers in microfinance banking, streamlined processes, and improved customer retention.

• Managed daily account operations for 120+ customers, ensuring smooth onboarding and service delivery
• Streamlined account opening and verification processes, reducing turnaround time by 30%
• Coordinated with internal teams to resolve account and transaction issues efficiently
• Maintained structured documentation and customer data records for operational accuracy
• Improved customer retention by 20% through effective follow-up and service support

Operations Manager at St. Ofs Bakery (2021 – 2023)

Supervised daily business operations, managed resources and inventory, and implemented process improvements in retail bakery environment.

• Supervised daily business operations, ensuring efficient workflow and service delivery
• Managed resources, staff schedules, and inventory to maintain smooth operations
• Implemented process improvements that increased efficiency and reduced costs by 15%
• Trained staff on operational procedures, improving service quality and consistency
• Maintained operational records, reports, and administrative documentation

B.Sc. in Politics, Philosophy & Economics – Obafemi Awolowo University (2021)