Sussan Philip

Organized and detail-oriented administrative professional with over three years of experience in business development, client support, career services, and office coordination. Skilled in record management, documentation, stakeholder communication, scheduling, and process coordination. Adept at supporting daily operations, maintaining accurate records, and collaborating with cross-functional teams to improve efficiency.

Currently pursuing a Postgraduate Diploma in Business Administration and committed to contributing to effective HR and administrative operations.

Client Service & Administrative Officer at Ama-dove Nigeria Limited. (2024-09 – Present)

• Provided client-facing and operational support within an international education consultancy, ensuring efficient branch coordination and smooth daily operations.
• Supported students and clients throughout overseas study application processes, including documentation, application tracking, follow-up, and visa-related procedures.
• Managed communication with students, parents, and international partner institutions, providing clear, professional, and timely information.
• Coordinated consultations, meetings, schedules, and stakeholder engagements across different time zones.
• Maintained accurate and confidential client records, databases, and documentation in line with organizational requirements.
• Monitored client applications and followed up on outstanding requirements to ensure timely progression and service delivery.
• Handled client enquiries and service-related concerns professionally, providing appropriate assistance and escalating complex matters when necessary.
• Liaised with internal teams and external international partners to coordinate client requests, resolve issues, and facilitate effective service delivery.
• Supported the organization of education fairs, webinars, and recruitment events, contributing to client engagement and overall customer experience.
• Ensured compliance with institutional policies, admission requirements, and applicable procedures while supporting clients through the service process.

Human Resource Specialist at Philano Consulting (2022-02 – 2024-08)

• Maintained confidential employee records and HR databases.
• Supported recruitment, candidate screening, interview scheduling, and onboarding.
• Prepared HR documents, reports, and employee correspondence.
• Responded to employee enquiries and provided day-to-day HR support.
• Monitored attendance, leave, and employee records.
• Assisted with training, performance tracking, and employee engagement activities.
• Ensured compliance with HR policies and maintained accurate documentation.

PGD in Business Administration – National Open University of Nigeria

B.Sc in Business Education ( Office Technology & Management) – Godfrey Okoye University Enugu State (2018 – 2022)

Senior Secondary Certificate (SSCE) – Federal Government College Enugu State. (2011 – 2017)