Tiwatope Oke

Highly motivated individual with a proven ability to excel in fast-paced environments. Energetic self-starter with experience in customer relations and excels in providing exceptional service to clients; especially skilled with handling challenging customers.

Customer Support Executive at SureGifts (2023-08 – Present)

• Promptly respond to over 20+ customers complaints and enquiries daily through emails, phone calls and live chat
• Closed over 50 mail tickets per day
• Increased efficiency by 30% through process optimization
• Simplified onboarding processes for new customers/clients
• Skillfully managed administrative responsibilities for the team
• Handling confidential clients information and efficiently resolving customers' complaints
• Received outstanding feedback ratings from satisfied customers
• Contributed to a positive office culture by participating in team-bonding activities

HR ASSISTANT at R.T. BRISCOE NIG. PLC (2022-06 – 2023-02)

• Organized and maintained staff files according to established procedures, ensuring efficient retrieval
• Streamlined a complex filing system by implementing alphabetical and color-coded organization
• Performed a variety of administrative tasks including drafting meeting minutes, reports, and memos, as well as developing comprehensive presentations
• Managed the distribution of staff requisitions and addressed employee inquiries and complaints
• Provided timely responses to interview candidate inquiries and questions

BRAND MANAGER AND RESEARCHER at Pandora Agency (2021-09 – 2022-02)

• Managed and grew Pandora Agency's social media presence across Facebook, Instagram, LinkedIn, Twitter, and Google My Business
• Developed and executed engaging content, including Reels, aligned with the brand's identity and target audience
• Conducted in-depth performance analysis to measure content effectiveness and inform strategy optimization
• Undertook comprehensive research on personal branding and media trends
• Provided meticulous documentation of meeting minutes, including weekly, reporting, and client meetings
• Demonstrated creative writing abilities through script and article development
• Possess a strong results-oriented focus and a passion for achieving objectives

BA in History and Strategic Studies – University of Lagos (2021-12)