Ukwuaba Sandra Nnenna

Goal-oriented Client Relations and Talent Officer with 3.2 years driving account management, talent acquisition, onboarding, and workforce performance to align business goals with employee growth.

CLIENT RELATIONS OFFICER - Medical Art Center

(2021 - 2024)

• Served as the primary client-facing point of contact, providing clear, accurate information on clinic services and guiding clients through inquiries, bookings, and follow-ups.
• Surpassed departmental KPI targets by ~30% consistently over a 12–18+ month period, contributing to improved team performance outcomes.
• Developed and ran a structured client service approach that strengthened small-to-medium client relationships and supported business growth.
• Created branded content and promotional creative for company social media pages; strengthened campaign consistency and contributed to improved revenue performance over a 2+ year period (per internal tracking).
• Supported HR/Admin activities by documenting staff changes, organizing performance reports, and preparing internal proposals, improving record accuracy and decision support.
• Wrote and maintained Standard Operating Procedures (SOPs) for client engagement and internal workflows to improve service consistency and reduce avoidable errors.

Personal Assistant (Civilian Office) - 68 MILITARY HOSPITAL

(2018 - 2021)

• Provide support to the civilian head in drafting professional memos and letters for office and hospital use.
• Keep track of civilian patient medical information
• Providing support to the civilian head in his duties for the office success, including following up on the staff monthly salary for both permanent and temporary staff members
• Keeping up-to-date details of staff, ensuring that the clinical staff carry out their duties
• Making and sharing work schedule for staff

National Youth Service Corps (NYSC), Administrative Support - COMMAND DAY SCHOOL IKEJA

(2017 - 2017)

• Assisted with drafting official correspondence and administrative documentation.
• Supported staff coordination through scheduling, follow-ups, and general office support to improve day-to-day operations.

Higher National Diploma (HND) - Our Saviour Institute of Science, Agriculture and Technology (OSISATECH Poly) (2015)