Walter Masaracchio

Hospitality professional with experience welcoming thousands of international guests in hotels, on guided tours, and in wellness environments. Passionate about creating memorable experiences through genuine human connection, calm problem-solving, and exceptional service. Recognised for creating genuine connections with guests, making people feel welcome, and maintaining a calm and positive attitude in fast-paced environments.

Tour Leader at G Adventures (2024-03 – 2025-09)

• Led more than 18 international tour groups throughout Italy, delivering memorable travel experiences for guests from around the world.
• Coordinated accommodation, transportation, restaurant bookings, and cultural activities while ensuring every aspect of the itinerary ran smoothly.
• Built strong relationships with guests through clear communication, empathy, and genuine enthusiasm.
• Resolved unexpected travel issues calmly and professionally while maintaining high levels of guest satisfaction.
• Adapted itineraries based on weather, operational changes, and group needs without compromising the overall experience.
• Delivered engaging cultural, historical, and local insights that enriched each guest's journey.
• Fostered an inclusive, positive group atmosphere among travellers of different ages and nationalities.
• Prioritised guest safety throughout city tours, hikes, and cultural activities.

Receptionist at Hilton London Kensington (2018-01 – 2021-01)

• Welcomed and assisted guests at one of Europe's largest Hilton hotels with over 700 rooms.
• Managed check-in and check-out procedures efficiently while maintaining a warm, professional first impression.
• Coordinated reservations and responded promptly to guest requests, ensuring a seamless stay.
• Handled payments, billing enquiries, and cash transactions accurately.
• Worked closely with housekeeping, maintenance, food & beverage, and management teams to deliver exceptional guest experiences.
• Resolved guest concerns with empathy, professionalism, and efficiency.
• Maintained Hilton's high standards of service during busy periods while remaining organised and detail-oriented.

Spa Manager & Personal Trainer at Woodberry Down (2021-01 – 2024-12)

• Managed daily operations of a wellness facility while ensuring exceptional guest satisfaction and smooth service delivery.
• Handled reservations, inventory, and relationships with suppliers.
• Ensured maximum client satisfaction through personalized service.

– Reception Academy (2019-09 – 2019-12)

Diploma in Digital Marketing in Digital Marketing (2021-05 – 2023-04)

Personal Trainer Level 3 in Personal Training – Reception Academy (2019-02 – 2020-03)