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Blom M

Blom M

Account Manager | Customer Relationship & Sales Professional

Talent
AucklandMember since July 1, 2026
Customer Relationship ManagementUpselling & Retention StrategiesData Management & ReportingCross-Functional CollaborationNeeds Assessment & Problem ResolutionNegotiation & PersuasionFinancial AnalysisBudget & Account ManagementTime Management & PrioritizationProcess ImprovementStaff Supervision & TrainingQuickBooksSage 50BusywinHTSBiodux Hotel Software
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Customer Relationship ManagementUpselling & Retention StrategiesData Management & ReportingCross-Functional CollaborationNeeds Assessment & Problem Resolution

About

Results-driven professional with 10+ years of progressive experience in financial management, client relationship building, and data analysis. Proven ability to manage large volumes of data with exceptional accuracy and deliver strategic insights that support business growth. Adept at building and retaining committed customer relationships, resolving concerns cross-functionally, and identifying opportunities to maximize value.

Excellent communication, negotiation, and presentation skills with a track record of driving efficiency and satisfaction. Now transitioning into a customer-focused Account Manager role, bringing deep analytical capability, industry versatility, and a high-energy, team-oriented approach. Open to relocation to Sault Ste.

Marie.

Experience

Finance Specialist / Client Accounts Manager - Cavista Holdings | Glocient Hospitality - Nigeria

(2024-04)

  • Managed financial accounts and built strong relationships with internal and external stakeholders, ensuring satisfaction and compliance at each touchpoint.
  • Educated clients and department heads on financial products, plans, and services, supporting informed decision-making.
  • Prepared comprehensive account documentation, credit applications, and operational reports for management and stakeholders.
  • Identified and acted on upsell and cross-sell opportunities by analyzing account data and aligning services to client needs.
  • Resolved client and vendor concerns by working cross-functionally with multiple departments, achieving timely resolutions.
  • Managed large volumes of financial data with strong attention to detail, streamlining reporting accuracy.
  • Developed financial projections using historical trends and market data to guide business and account strategy.

Accountant — Client & Vendor Relations - Demmy Global Resources Ltd. - Nigeria

(2022-06 - 2024-03)

  • Cultivated and maintained professional relationships with clients, vendors, and multi-branch teams across the organization.
  • Prepared and delivered clear financial performance reports and account summaries to management, supporting strategic decisions.
  • Monitored accounts and proactively identified discrepancies, resolving them before escalation to ensure customer confidence.
  • Coordinated performance analysis across multiple branches, maintaining consistency and accountability in service delivery.
  • Managed budget tracking and account monitoring, providing data-driven recommendations to improve outcomes.

Accountant - Continent Hotels & Resorts Worldwide - Nigeria

(2021-02 - 2022-05)

  • Managed accounts payable and receivable, ensuring accurate, timely processing and client/vendor satisfaction.
  • Prepared financial statements and conducted regular account reviews to maintain financial accuracy and integrity.
  • Collaborated with internal departments to streamline financial processes and support operational excellence.

Group Accountant - Heritage Continental Hotel & Resorts | Bliss World Hotel - Nigeria

(2018-11 - 2021-01)

  • Administered payroll for 150+ employees, improving operational satisfaction and retention through accurate and timely service.
  • Improved accounts payable efficiency by 32% through implementation of automated tracking and reporting systems.
  • Strategically negotiated contracts and vendor agreements, reducing operational costs by 15%.
  • Provided detailed financial analysis to senior management, supporting data-driven decisions and business development.
  • Liaised with external auditors and stakeholders, ensuring transparency and maintaining strong professional relationships.

Head of Audit - Heritage Continental Hotel & Resorts - Nigeria

(2018-03 - 2018-11)

  • Developed and executed audit plans, identifying process improvement opportunities and presenting recommendations to management.
  • Drafted detailed reports with actionable insights, tracking implementation and following up cross-functionally.
  • Trained staff on audit findings and compliance standards, fostering a culture of accountability and continuous improvement.

Education

MBA - Financial Management - Ladoke Akintola University of Technology (2026)

B.Sc.

  • Accountancy - Imo State University of Nigeria (2021)

Higher National Diploma - Accounting - The Federal Polytechnic Ado Ekiti, Nigeria (2011)

National Diploma - Accounting - The Federal Polytechnic Ado Ekiti, Nigeria (2008)

Skills

Account ManagerCustomer Relationship & Sales Professional

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