Patience Mudyanadzo
Customer Service Representative
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About
Dedicated individual with a strong work ethic and a commitment to continuous learning. Have a desire to help people and capable of working independently and part of a team. Able to carry out everyday domestic duties such as cleaning, housekeeping and shopping. I can understand and follow instructions, policies and procedures. Have a full New Zealand drivers license and own a car.
Experience
Customer Service Representative - D&L INVESTMENTS T/A Z ENERGY - Papamoa, TAURANGA
(2024-09)
- Resolve customer inquiries across multiple channels, enhancing overall service efficiency.
- Provide timely resolutions to customer complaints using effective problem-solving techniques.
- Deliver accurate product and service information in response to customer inquiries.
- Cultivate strong customer relationships through personalized assistance and support.
- Mentor junior staff, fostering positive employee relationships and team collaboration.
Pensions administrator - Catering Industry Pension Fund
(2007-02 - 2024-03)
- Calculated pension benefits for members based on individual account data.
- Processed monthly payroll for pensioners to ensure prompt and accurate payments.
- Handled pension queries via phone, email, and in-person to provide timely assistance.
- Maintained electronic member records to ensure accuracy and accessibility.
Education
Elderly Care and Caring for the disabled - Alison (online) (2024-05 - 2024-05)
Certificate of Proficiency - Insurance Institute of Zimbabwe (2014-04 - 2014-04)
Pensions Administration - Harare Polytechnic College (2004-12 - 2004-12)
5 Ordinary level passes - English language, Mathematics - Zimuto Secondary School (2000-01 - 2000-01)
