Bipul Silwal

Reliable, customer-focused and service-driven professional with hands-on experience in a busy BP service station environment. Confident handling customer enquiries, cash and EFTPOS transactions, stock replenishment and day-to-day store operations. Known for maintaining a professional attitude, working accurately under pressure, following health and safety procedures, and contributing positively to a fast-paced team. Committed to delivering friendly, efficient and consistent customer service.

Customer Service Representative at BP Service Station (2023-01 – 2024-12)

• Delivered professional and friendly customer service in a fast-paced service-station environment.
• Processed cash and EFTPOS transactions accurately while maintaining attention to detail.
• Responded to customer enquiries and complaints with patience, professionalism and a solutions-focused approach.
• Replenished stock and maintained a clean, organised and well-presented store.
• Followed health, safety and operational procedures consistently.
• Worked effectively with team members to maintain smooth daily operations and a positive customer experience.

Bachelor in Computer Science and Engineering – Aditya Engineering College (2012-01 – 2016-12)