Sushma Ganapathi
Customer Support
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About
With over Seven years of experience in People support across diverse fast-paced industries and sectors, I bring seasoned expertise to the table.
Experience
PROFESSIONAL EXPERIENCE
Presbyterian Support New Zealand
Customer Support Assistant - Volunteer From April 2024
Roles and Responsibilities
●Welcome customers warmly, assist with their needs, and handle inquiries courteously.
●Process sales transactions accurately and securely, handling various forms of payment.
●Maintain shop appearance by organizing and displaying merchandise attractively.
●Accept, assess, and price donations, ensuring quality and suitability for sale.
●Provide attentive service, offering tailored recommendations and fostering a welcoming atmosphere.
●Work closely with colleagues, communicating effectively to ensure shop operations run smoothly.
●Follow organizational guidelines for customer service, cash handling, safety, and security protocols.
Paramount Software Solutions
HR Specialist April 2022 – March 2024
Roles and Responsibilities
●Keep important information about all employees, like their contact details, work history, and any training they have received.
●Recruitment Support: Assist with finding and hiring new employees. This might involve posting job openings, reviewing resumes, and scheduling interviews.
●Onboarding Assistance: Help new hires get settled in their roles by providing them with the information and resources they need to succeed.
Ascent HR
Team Leader From May 2015 -April 2021
Roles and Responsibilities
HR Activities
●Led HR teams, evaluated their performance, and provided coaching. Managed the entire recruitment process, ensuring smooth onboarding for new hires and overseeing the departure process for exiting employees.
●Handled paperwork, contracts, and policy drafting as part of HR administration. Oversaw the hiring process from beginning to end, ensuring it ran efficiently. Offered guidance and support on employee-related issues.
●Managed performance evaluations, goal alignment, and strategies for recognition and improvement. Organized and managed training and development programs for various teams. Implemented improvements to recruitment and general HR processes.
Client Support activities
●Provide exceptional customer support to users of our HR and payroll accounting software via various channels including phone, email, and chat.
●Troubleshoot technical issues related to the software, guiding customers through solutions and escalating complex issues to the appropriate teams when necessary.
●Assist users with software onboarding, training, and best practices to ensure they maximize the functionality of the HR software.
●Document customer interactions, feedback, and reported issues to contribute to ongoing product improvement and development.
●Stay updated on product features, effectively to address customer inquiries and provide informed support.
PERSONAL
●Work Eligibility: Resident Visa
●Licences: Full Driver’s Licence (Class 1)
●Location: Hawkes Bay New Zealand
