Customer Support
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With over Seven years of experience in People support across diverse fast-paced industries and sectors, I bring seasoned expertise to the table.
Customer Support Assistant - Volunteer From April 2024
●Welcome customers warmly, assist with their needs, and handle inquiries courteously.
●Process sales transactions accurately and securely, handling various forms of payment.
●Maintain shop appearance by organizing and displaying merchandise attractively.
●Accept, assess, and price donations, ensuring quality and suitability for sale.
●Provide attentive service, offering tailored recommendations and fostering a welcoming atmosphere.
●Work closely with colleagues, communicating effectively to ensure shop operations run smoothly.
●Follow organizational guidelines for customer service, cash handling, safety, and security protocols.
HR Specialist April 2022 – March 2024
●Keep important information about all employees, like their contact details, work history, and any training they have received.
●Recruitment Support: Assist with finding and hiring new employees. This might involve posting job openings, reviewing resumes, and scheduling interviews.
●Onboarding Assistance: Help new hires get settled in their roles by providing them with the information and resources they need to succeed.
Team Leader From May 2015 -April 2021
●Led HR teams, evaluated their performance, and provided coaching. Managed the entire recruitment process, ensuring smooth onboarding for new hires and overseeing the departure process for exiting employees.
●Handled paperwork, contracts, and policy drafting as part of HR administration. Oversaw the hiring process from beginning to end, ensuring it ran efficiently. Offered guidance and support on employee-related issues.
●Managed performance evaluations, goal alignment, and strategies for recognition and improvement. Organized and managed training and development programs for various teams. Implemented improvements to recruitment and general HR processes.
●Provide exceptional customer support to users of our HR and payroll accounting software via various channels including phone, email, and chat.
●Troubleshoot technical issues related to the software, guiding customers through solutions and escalating complex issues to the appropriate teams when necessary.
●Assist users with software onboarding, training, and best practices to ensure they maximize the functionality of the HR software.
●Document customer interactions, feedback, and reported issues to contribute to ongoing product improvement and development.
●Stay updated on product features, effectively to address customer inquiries and provide informed support.
●Work Eligibility: Resident Visa
●Licences: Full Driver’s Licence (Class 1)
●Location: Hawkes Bay New Zealand
