Zahirul Alam

Experienced and customer-focused Retail Shop Assistant / Sales Associate with strong skills in customer service, sales, cash handling, stock management, merchandising, and maintaining a clean and welcoming store environment. Confident in assisting customers, understanding their needs, recommending suitable products, processing transactions accurately, and supporting day-to-day retail operations. Reliable, hardworking, friendly, and able to work effectively both independently and as part of a team.

Committed to providing excellent customer experiences and achieving sales targets.

Senior Sales & Retail Assistant - Daily Shop (Banasree G Block Outlet, Dhaka) - Banasree G Block Outlet, Dhaka

(2022 - 2026)

• Opened and prepared the shop for daily operations.
• Welcomed customers and provided friendly, professional assistance.
• Assisted customers with product selection and provided information about products, prices, sizes, colours, and availability.
• Managed daily sales activities and worked towards achieving sales targets.
• Operated the POS system and processed cash, card, and other payments accurately.
• Maintained attractive product displays and arranged merchandise according to store standards.
• Assisted with daily stock checking and inventory control.
• Completed end-of-day shop duties, including organize the sales floor and preparing the store.

Retail Shop Assistant / Sales Associate - Meena Bazar (Moghbazar Outlet, Dhaka) - Moghbazar Outlet, Dhaka

(2017 - 2021)

• Assisted customers with product selection and enquiries.
• Operated POS and handled cash/card transactions.
• Replenished stock and maintained attractive product displays.
• Supported daily sales, stock checking, and store operations.
• Maintained a clean and organized shop environment.
• Provided friendly and professional customer service.

Junior Shop Assistant - Quality Shop (Rampura Outlet, Dhaka) - Rampura Outlet, Dhaka

(2013 - 2016)

• Assisted customers with product selection and enquiries.
• Supported sales and daily shop operations.
• Replenished and arranged products on shelves and displays.
• Assisted with stock checking and inventory.
• Maintained a clean and organized shop environment.

Master of Business Administration (MBA) - Management study - Jagannath University (JnU), Dhaka, Bangladesh