Arizbeth Navarro

Customer Experience & Operations Specialist with over 20 years of experience in client services, verification processes, and operational support within high-volume and regulated environments. Proven ability to manage complex cases, handle confidential documentation, support compliance-related processes, and deliver consistent, high-quality service in multilingual settings. Strong background in client retention, issue resolution, cross-department coordination, and process accuracy.

MC (Member care) & VO (verification Officer) - ULC panamá By Sirenis - Panamá

(2019-01 - 2025-01)

Managed a high volume of client cases within a centralized operations environment, supporting over 13,000 active members. Handled inquiries related to billing, service requests, contract information, complaints, and retention processes, ensuring accurate documentation and timely resolution. Performed client verification and contract review processes in Spanish, English, and French, clearly explaining legal clauses, validating client information, and ensuring proper registration in internal and external systems.

Maintained detailed records using Excel reports, internal platforms, and collaboration tools (Outlook, Teams), ensuring compliance, data accuracy, and confidentiality.

SPA Assistant Manager - Grand Sirenis Spa

(2017-01 - 2019-01)

Assisted in daily administrative operations, staff scheduling, and reporting. Supported team coordination and operational continuity during management absences. Delivered personalized client support in a high-demand service environment, contributing to customer satisfaction and retention and biggest investments initiatives.

Premiere Services (members-sales) - Club Solaris Cancun - Cancun

(2015-01 - 2017-01)

Delivered personalized client support in a high-demand service environment, contributing to customer satisfaction and retention and biggest investments initiatives. Supported client services and administrative operations across multiple departments; Acted as liaison between external partners and internal teams, validating client eligibility and documentation. Generated operational reports and statistics using Excel to support management decisions, and participated in the opening and training of the central operations team overseas.

Various positions about Operations & Client Services Coordination - ULC By Sirenis

(2010-01 - 2015-01)

Supported client services and administrative operations across multiple departments; Acted as liaison between external partners and internal teams, validating client eligibility and documentation. Generated operational reports and statistics using Excel to support management decisions, and participated in the opening and training of the central operations team overseas.

Bachelor's Degree - Tourism Business Administration - Universidad De La Salle Bajío (2003-01)