Wfm - 325+ job offers

*Education:** Any Bachelor’s degree or higher *Experience:** 3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant statistical techniques and modelling including linear regress

CallTek is seeking a detail-oriented and data-driven Workforce Reporting Analyst to support workforce management and operational performance through accurate reporting, analytics, and insights. This role focuses on analyzing workforce data, developing dashboards, and providing actionable insights to

*JOB SUMMARY:** The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business operations and technology, with a focus on optimizing labour strategies through Dayforce. This role is responsible for gathering and analysing requirements, designing functional soluti

Candidate Profile: With at least 1-3 years of experience as an Associate, WFM Real Time Management Amenable to work onsite in Cebu City Cebu, Philippines Core Responsibilities: Intraday Monitoring: Perform continuous, real-time monitoring of contact center volume and agent performance across all cha

*About the role** Join **SAGILITY PHILIPPINES B.V. BRANCH OFFICE'** as a WFM Scheduler in our Quezon City, Metro Manila office. In this full-time role, you will play a crucial part in optimising staffing and resource planning to ensure exceptional customer service delivery. *What you'll be doing** D

*JOIN OUR GROWING TEAM!** *Workforce Management Analyst (WFM Analyst) / Real Time Analyst** in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities include to prepare and monitor attendance and scheduling functions, tracking Adherence and

*Education:** Any Bachelor’s degree or higher *Experience:** 3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant statistical techniques and modelling including linear regress

*About the Role:** The **WFM Manager** oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support execut

*Job Description:** Compile and interpret statistical information solutions to program performance issues with the Operations Management Team. Review scheduling needs on weekly basis to ensure adequate staffing and coverage. Prepares daily/weekly/monthly reports and distributes to the Management Tea

The *Global Workforce Strategic Partner** is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices. *Responsibilities** Respon

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of informati

**Overview*** The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with various teams to create, review and adjust daily forecast volumes and handles time to achieve optimal staffing. This role manages and facilitates ongoing improvements to W

**Overview*** The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with various teams to create, review and adjust daily forecast volumes and handles time to achieve optimal staffing. This role manages and facilitates ongoing improvements to W

**Candidate Profile:*** ***With at least 1-3 years of experience as an Sr. Representative, WFM Real Time Management*** Amenable to work onsite in **Mandaluyong City, Philippines*** *Core Responsibilities:** 1. Intraday Monitoring & Service Level Management **Real-Time Trackin** g: Monitor live d

*About the role** This is a full-time data entry and word processing role within the Teleperformance contact center in Mandaluyong, Metro Manila. As a WFM Software Administrator I, you will play a key part in the smooth operation of the contact center by maintaining and optimizing workforce manageme

*ADEC Innovation** is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has sinc

Candidate Profile: With at least 1-3 years of experience as an Sr. Representative, WFM Real Time Management Amenable to work onsite in Mandaluyong City, Philippines Core Responsibilities :1. Intraday Monitoring & Service Level Managemen tReal-Time Tracking: Monitor live dashboards (like Verint, NICE

The *Workforce Planner** is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics whil

*Work Setup:** On-site in Alabang *Work Schedule:** Shifting schedules *Role Requirements:** Bachelor's degree At least 2 years of BPO experience as a WFM Team Lead/Supervisor or equivalent Must have solid end-to-end experience in workforce management: real-time monitoring, forecasting, scheduling,

Real-Time Management (RTA) Monitor real-time service levels, occupancy, and agent adherence. Respond proactively to intraday issues such as high call volumes, absenteeism, or system outages. Reporting & Analytics Generate and analyze WFM reports (e.g., staffing efficiency, adherence, forecast ac