326 wfm opportunities in Manila updated today
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vCustomer Philippines, Inc.## **Job Description** 📣 **We’re Hiring: WFM Supervisor** Help drive performance, ensure data accuracy, and support operational excellence in a role that directly supports mission‑critical Workforce Management and reporting functions for our global clients. -- 👋 **Work Where People Matter** At **T
A major service provider is seeking a WFM Business Partner in Metro Manila. This role involves aligning workforce management strategies with business objectives, overseeing various accounts, and ensuring optimal resource allocation and performance. The ideal candidate has over 5 years of experience
The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dis
vCustomer Philippines, Inc.## **Job Description** 📣 **We’re Hiring: WFM Supervisor** Help drive performance, ensure data accuracy, and support operational excellence in a role that directly supports mission‑critical Workforce Management and reporting functions for our global clients. -- 👋 **Work Where People Matter** At **T
Join SAGILITY PHILIPPINES B.V. BRANCH OFFICE' as a WFM Scheduler in our Quezon City, Metro Manila office. In this full-time role, you will play a crucial part in optimising staffing and resource planning to ensure exceptional customer service delivery. What you'll be doing Develop, maintain and moni
A major service provider is seeking a WFM Business Partner in Metro Manila. This role involves aligning workforce management strategies with business objectives, overseeing various accounts, and ensuring optimal resource allocation and performance. The ideal candidate has over 5 years of experience
Job Title Analyst, WFM Planning Job Description Location PHL Bonifacio Global City - Bonifacio One Technology Tower Language Requirements Time Type Full time
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a d
We’re looking for an experienced Workforce Management Associate Manager to join our growing team! If you have extensive Workforce Management experience from the ground up and a strong understanding of Scheduling, Real-Time Adherence (RTA), and Capacity Planning, this could be the perfect opportunity
Job Description The WFM Real Time Analytics is responsible for delivering accurate, data-driven insights to optimize workforce performance, operational efficiency, and service levels. This role focuses on real-time monitoring, understand historical trends & reporting, and predictive analytics to
Essential Functions/Core Responsibilities Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes Lead
The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dis
Job Description Responsible for forecasting, tracking, real-time management, and capacity planning of assigned operations volume, including headcount requirements, shrinkage, attrition, and handle time analysis. Forecasts seating requirements per Operations stream based on current manpower and proje
About the role This is a full-time data entry and word processing role within the Teleperformance contact center in Mandaluyong, Metro Manila. As a WFM Software Administrator I, you will play a key part in the smooth operation of the contact center by maintaining and optimizing workforce management
Description Summary of This Role The WFM Business Intelligence Analyst will be the analytical engine driving optimal resource allocation and operational efficiency across the entire service ecosystem, encompassing both back office and contact center operations. This role is responsible for transform
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create pos
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million c
The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data,
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior WFM Planning Analyst working hybrid in Cainta, Rizal, Philippines , you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Be Doing As a Senior WFM Planning Analyst within the Global
Company Description WNS, part of Capgemini , is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring
Job Description: You can expect to learn many aspects of Workforce Management that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data
The Global Workforce Sr. Manager/Sr. Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices. Responsibilit
Role Responsibilities: · Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded · Understand and plan all aspects of staffing and capacity management for all sites directly responsible · Organize and create methods of communication, policies, and proc
HCL Technologies Philippines IncAbout the Role WFM Manager oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision
IBEX Global Solutions (Philippines) Inc.*Historical File:** Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. Trending needs to be provided down to the interval level. Normalize historical data for abnormal occurrences but document for trending that can be used to manage
iFive GlobalCompetitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events WORKFORCE SPECIALIST Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDiff
iOPEX Technologies Philippines Inc.The WFM Manager leads the end-to-end workforce lifecycle, including **forecasting, capacity planning, and scheduling**. Their primary goal is to optimize labor costs while maintaining high service level standards and employee satisfaction. Key Responsibilities Forecasting & Planning: Develop sho
Infosys BPMAre you ready to make an impact? We are hiring for a *RTA or MIS Analyst** for our campaigns in BGC. *Key Responsibilities:** Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing reports, leave allocations, overtime and off ph
Infosys BPM PhilippinesAre you ready to make an impact? Join Infosys BPM Philippines as a WFM Supervisor for our new campaign in BGC facility and jumpstart your career. Your role will be focused more on: Liaison with onshore lead and participate in business/capacity planning workshop Oversee management of workforce and re
HCLTechThe *WFM Manager** oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision‑making.
EXL Service Philippines, Inc.We are seeking a highly organized and detail-oriented and seasoned WFM Leader to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting. *Summary of Responsibilities:*
WFM MANAGER OPENING AT CARENET HEALTH ELIGIBILITY: FILIPINO CITIZEN SET UP: HYBRID - CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management (WFM) plays a critical role in ensuring optimal staffing and operational efficiency to meet service and contractual goals. This position leads
₱345,000 – ₱550,000/year
Estimation confidence: Low
Estimate based on market data for Manila. Actual salaries may vary depending on experience, company, and area.
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