Wfm jobs in Cebu City

Job Description: Essential Functions Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of delivery Ensures workforce management process and procedures are in place and followed Conducts performance appraisals of direct reports per

We are seeking a detail-oriented and analytical Workforce Management (WFM) Executive to support operational efficiency through effective scheduling, forecasting, and real-time monitoring. The ideal candidate will play a key role in ensuring optimal staffing levels and meeting service level targets.

The role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of workforce and real-time analysts. Main functions: Generates month-wise, day-wise and interval-wise forecast in

EXL Service Philippines, Inc.

The role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of workforce and real-time analysts. Main functions: Generates month-wise, day-wise and interval-wise forecast in

EXL Service Philippines, Inc.

The role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of workforce and real-time analysts. Main functions: Generates month-wise, day-wise and interval-wise forecast in

Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to

A leading consultancy firm is urgently seeking a Workforce Manager to oversee operations in Cebu City. The role requires at least 3 years of experience in Workforce Management within the BPO sector, with a focus on capacity planning and supporting workforce management systems. Ideal candidates shoul

Work Setup: Onsite (Cebu) Function: Work Force Management (WFM) Required Educational Attainment Finished at least 2 years in college without any back subjects Required Experience At least 3 years of experience in contact center WFM, preferably in banking or financial services Responsibilities Create

EXL Service Philippines, Inc.

A leading service company located in Cebu City, Philippines, seeks a skilled individual for intra-day management processes. The role requires managing staffing levels effectively, providing accurate performance reports, and ensuring schedule adherence. Candidates should possess strong Excel skills a

A staffing solutions company is seeking an experienced Workforce Management professional in Cebu City. Candidates should have at least 3 years of expertise in contact center WFM, preferably in banking or financial services. The role involves managing staffing plans, schedules, and client satisfactio

Bravissimo Resourcing Inc.

A leading resourcing company in Cebu is seeking a Senior Workforce Manager to oversee workforce management operations. The ideal candidate should have over 10 years of experience, with a minimum of 5 years in a senior management role, proficient in workforce management software and operations. Respo

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedu

With at least 1-3 years of experience as an Sr. Representative, WFM Real Time Management Amenable to work onsite in Mandaluyong City, Philippines Core Responsibilities: Real-Time Trackin`g : Monitor live dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (A

A prominent consultancy firm in Cebu City is seeking a Sr. Workforce Manager to lead Workforce Management operations for large-scale projects. The ideal candidate will have at least 10 years of experience in this field, including 5 years in management roles. You will ensure optimal staffing and perf

CallTek is seeking a detail-oriented and data-driven Workforce Reporting Analyst to support workforce management and operational performance through accurate reporting, analytics, and insights. This role focuses on analyzing workforce data, developing dashboards, and providing actionable insights to

CallTek is seeking a detail-oriented and data-driven Workforce Reporting Analyst to support workforce management and operational performance through accurate reporting, analytics, and insights. This role focuses on analyzing workforce data, developing dashboards, and providing actionable insights to

CallTek

A technology services provider in Cebu City is seeking a detail-oriented Workforce Reporting Analyst to enhance workforce management through analytics and reporting. The ideal candidate will develop dashboards, analyze workforce data, and provide actionable insights for strategic decision-making. Re

A leading BPO company is looking for a detail-oriented Workforce Reporting Analyst to optimize operational performance through analytics and reporting. The ideal candidate will manage workforce data, develop performance dashboards, and provide actionable insights to enhance decision-making. Excellen

Accenture in the Philippines

A global consulting company is seeking an experienced Application Consultant with expertise in implementing UKG Ready, particularly in Workforce Management modules. The role involves leading the implementation, ensuring integration with client needs, and liaising with stakeholders throughout the pro

A leading resourcing firm in Cebu City seeks a Senior Workforce Manager to lead and innovate in Workforce Management operations. The ideal candidate will have over 10 years of experience, strong leadership skills, and proficiency in WFM software. Responsibilities include strategic planning, financia