Workforce Management - 377+ job offers

College Degree in any course 40K to 45K On-site QC, Taguig and Ortigas Shifting 2-3 years of experience in Workforce Management Experience with forecasting and scheduling Experience in handling all LOB (Email, chat, and voice) With supervisory experience handling RTA or Workforce Analyst

College Degree in any course 40K to 45K On-site QC, Taguig and Ortigas Shifting 2-3 years of experience in Workforce Management Experience with forecasting and scheduling Experience in handling all LOB (Email, chat, and voice) With supervisory experience handling RTA or Workforce Analyst

College Degree in any course 40K to 45K On-site QC, Taguig and Ortigas Shifting 2-3 years of experience in Workforce Management Experience with forecasting and scheduling Experience in handling all LOB (Email, chat, and voice) With supervisory experience handling RTA or Workforce Analyst

*Location:** QC, Taguig and Ortigas *Work Set up:** Onsite *Salary Package:** PHP40K to PHP45K *Job Summary:** The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational eff

### A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr

*A LITTLE BIT ABOUT Boldr** Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world We are a global team, united by our desire to connect diverse people with common values for boldr im

*About the Role** As a WFM Supervisor, you will oversee end-to-end workforce management processes, ensuring the right people are in the right place at the right time. You’ll play a key role in balancing service levels, productivity, and operational goals. *Key Responsibilities** Supervise and manage

*Company Overview** Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpo

*Job Summary:** Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any off

Job Description Job Description: Agency Performance Management: Monitor, oversee vendor relationships and evaluate the performance of third-party manpower agencies against contractual KPIs (e.g., attendance rates, attrition, and worker quality). Vendor Accountability: Lead regular performance review

● Partner with WFM Forecast/Capacity Planner: ○ Utilize the Capacity Planner’s validated long-term demand and staffing models to conduct high-level, strategic scenario planning and cost-benefit analysis for executive review. ○ Evaluate the accuracy of the volume and staffing forecasts against operat

Urgently hiring for one of our direct clients in the Philippines. Job Title: Group Manager- Workforce Management Location: Metro Manila Work Mode: Onsite, Shifting Schedule REQUIRED: Bachelor's Degree (in business/finance or relevant field) or 10 plus years of experience in forecasting or capacity p

*Workforce Analyst** *Role Summary** The Workforce Analyst supports the Workforce Management (WFM) team in a regulated pharma contact center by delivering accurate forecasting, staffing analysis, and performance reporting for 500+ agents across 20+ Lines of Business (LOBs). This role helps maintain

Major Account Services - Workforce Management Tech Support Analyst I Major Account Services - Workforce Management Tech Support Analyst I *A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax an

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a *Team Lead – Workforce Management – Real Time** working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC *What You’ll Be Doing** Have a passion to solve

*Who We Are** In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help

## **About the Role** The Shared Services Lead (WFM) will drive operational excellence and strategic workforce management for Shared Services, overseeing Customer Care and Recoveries operations. This role ensures optimal staffing, real-time monitoring, and actionable insights to support quick busine

*ADEC Innovation** is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has sinc

*Enable your future** At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting

Position Summary The Workforce Management Near-Term Planner has experience within WFM and has a solid understanding of various WFM functional areas such as service level management and strategic agent scheduling. The Near-Term Planner is an elevated role within WFM and will utilize their WFM experti