Workforce Management jobs in Metro Manila

Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design, implementation and execution of WFM for CDD globally for all Re

This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design, implementation and execution of WFM for CDD globally for all Retail countries that includes +2000FTE executing CDD p

Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation. FTE and volume mana

Job Responsibilities Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gathe

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consulta

The Workforce Management Forecaster is responsible for managing capacity planning and forecasting for assigned clients. They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for staffing nee

E-Solutions

Location: QC, Taguig and Ortigas Work Set up: Onsite Salary Package: PHP40K to PHP45K Job Summary: The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency. The

E-Solutions

Location: QC, Taguig and Ortigas Work Set up: Onsite Salary Package: PHP40K to PHP45K Job Summary: The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency. The

Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help re

Date: 9 Apr 2026 Service Line / Portfolios: Human Capital Location Manila, PH Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and

Optum

Job Responsibilities Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gathe

E-Solutions

Location: QC, Taguig and Ortigas Work Set up: Onsite Salary Package: PHP40K to PHP45K Job Summary: The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency. The

Date: 8 Apr 2026 Service Line / Portfolios: Human Capital Location Manila, PH Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and

Location: QC, Taguig and Ortigas Work Set up: Onsite Salary Package: PHP40K to PHP45K Job Summary: The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency. The

Optum

*Job Responsibilities** Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Ga

Job Responsibilities Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gathe

Otter

*Who We Are** In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help

*About the Role** As a WFM Supervisor, you will oversee end-to-end workforce management processes, ensuring the right people are in the right place at the right time. You’ll play a key role in balancing service levels, productivity, and operational goals. *Key Responsibilities** Supervise and manage

*Location:** QC, Taguig and Ortigas *Work Set up:** Onsite *Salary Package:** PHP40K to PHP45K *Job Summary:** The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational eff

Support Services Group Philippines

Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We’re looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. This role play