Abby Angeles

Friendly Help Desk Technician with 7 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.

Service Desk Technician - WIPRO PHILIPPINES, INC. - Quezon City

(2017-05)

• Software Installation
• Performed remote troubleshooting
• Provide technical support to end-users through Call, Chat and Email
• Logging and tracking technical issues
• Installing and updating software
• Resolving hardware and software issues
• Password Reset and Account unlock of end-users

Service Desk Technician - COLLABERA TECHNOLOGIES - Makati City

(2016-05 - 2017-05)

• Software Installation
• Performed remote troubleshooting
• Provide technical support to end-users through Call, Chat and Email
• Logging and tracking technical issues
• Installing and updating software
• Resolving hardware and software issues
• Password Reset and Account unlock of end-users

Technical & Customer Service Representative - Job Tech Mahindra Ltd - Quezon City

(2014-06 - 2016-02)

• Provide technical support to Customers
• Logging and tracking technical issues
• Educating Customers regarding on their Bill

Technical assistant - East avenue Medical - Quezon City

(2012-12)

On-the-job training

• Network cabling support and Hardware
• Resolving hardware and software issues

Bachelor of Science - Information Technology - Technological Institute of The Philippines (2009-06 - 2013-03)

High School Diploma - Quezon City High School (2005-03 - 2009-06)

GED - Quezon City High School (1999-06 - 2005-03)

Elementary Diploma - Pinyahan Elementary School (1999-06 - 2005-03)