Abigail Anizor

AI & Business Process Automation Specialist who identifies manual, repetitive processes and redesigns them into structured, scalable workflows using low-code and no-code platforms (n8n, Make.com, Zapier, Airtable Automations) and AI. Connects systems through REST APIs, webhooks, and JSON so information flows across the business, and applies AI (OpenAI, ChatGPT, AI chatbots, AI agents, knowledge bases) to tasks such as lead qualification, customer enquiries, routing, and standardized responses.

Strong in systems thinking: maps end-to-end processes, designs routing rules and conditional logic, tests and troubleshoots workflows, and documents them with process maps, SOPs, and implementation guides so teams can use and maintain them. Self-directed learner who picks up new tools quickly. Holds an AI Automation Certification and an Airtable Administrator Certification.

AI & Business Process Automation Engineer at Freelance / Contract

• Analyzed business processes to identify repetitive manual tasks, workflow bottlenecks, and disconnected systems, then redesigned them as structured, scalable automated workflows.
• Designed, built, and improved multi-step workflows in Make.com, n8n, Zapier, and Airtable Automations that connect forms, CRMs, databases, email platforms, project management tools, calendars, and cloud storage.
• Designed routing rules and conditional logic using routers, filters, conditional paths, variables, data mapping, record searches and updates, aggregators, and scheduled workflows.
• Connected systems through REST APIs, webhooks, HTTP requests, and JSON so data flows between platforms without manual re-entry.
• Applied AI to business tasks using OpenAI and ChatGPT: built AI chatbots and AI agents for lead qualification, customer enquiries, and appointment processes, combined with rule-based workflow logic.
• Developed prompts and knowledge bases for recurring AI workflows to improve consistency of AI responses.
• Tested, debugged, and troubleshot workflows, resolving data mapping and record-lookup issues to improve automation reliability.
• Built CRM automation for lead capture, pipeline management, follow-up communication, and customer journeys, including GoHighLevel workflows.
• Designed relational Airtable databases with linked records, forms, lookups, and rollups to organize business data and reduce duplicate entry.
• Created process maps, workflow documentation, implementation guides, and SOPs to support maintenance and team-wide consistency.

Bachelor of Science (B.Sc.) in Medical Biochemistry – Delta State University, Abraka, Nigeria (2020 – 2024)