Abigail Cruz

Detail-oriented and results-driven professional with experience in data analysis, customer support, and business operations. Skilled in data management reporting, and process optimization, with a strong commitment to accuracy, efficiency, and delivering excellent client service.

Data Analyst (Back Office) - Sr. Associate - WNS Global Services Inc. - Eastwood City

(2019-02 - 2021-12)

• Handled data analysis tasks to support back-office operations.
• Ensured accuracy and efficiency in reports and data management.

CSR - Chat Support (Telco Account) - Agent - Afni Philippines Inc. - SM Fairview

(2022-03 - 2022-12)

• Assisted customers through chat support, providing solutions to technical and billing concerns.
• Maintained high satisfaction ratings by ensuring prompt and accurate responses.

Aesthetic Business (Owner) - SPMU/Microblading & Lash Artist - BetterBrows Aesthetic Clinic - San Mateo Rizal

(2023-08)

• Provided professional beauty services including Microblading Services, Lash Extensions, and other Brow and Waxing services.
• Managed client appointments, social media marketing, and overall business operations.

Bachelor of Science - Computer Science - ICCT COLLEGES - CAINTA (2015 - 2018)