Marque Aspiras
Customer Support Representative and Virtual Assistant
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About
Customer Support Representative and Virtual Assistant with 7 months of customer service experience and 5 months of virtual assistant experience. Experienced in customer communication, billing support, administrative coordination, records management, documentation, and remote operations. Recognized with a Best CSAT Award for delivering excellent customer service and maintaining high customer satisfaction.
Experience
Customer Support & Billing Specialist at FOUNDEVER PHILIPPINES – ABC FITNESS SOLUTIONS (2025-07 – 2026-02)
- Provided phone and email support for members and businesses across more than 11,000 gym locations.
- Handled billing inquiries, refunds, cancellations, payment verification, account updates, and dispute resolution.
- Maintained accurate CRM records and documented customer interactions.
- Received a Best CSAT Award for outstanding customer service performance.
Virtual Assistant (Support Coordination Assistant) at DISABILITY SUPPORT PROJECT PTY LTD (2026-02 – 2026-05)
- Managed participant records, invoices, funding schedules, and service documentation.
- Handled email communication, administrative support, and task coordination using Google Workspace and Asana.
- Maintained organized records and ensured accurate documentation.
- Supported daily operations through follow-ups, tracking, and administrative coordination.
Video Annotator at ROBOCAP (2024-01 – 2024-06)
- Reviewed and labeled video datasets according to project guidelines.
- Maintained quality standards and accuracy while meeting production targets.
Education
Senior High School Graduate – OUR LADY OF PERPETUAL SUCCOUR COLLEGE (2023 – 2025)
