Teleser Mark Mejorada

A motivated and detail-oriented professional with a friendly and approachable personality. Known for handling conflicts calmly, collaborating effectively with teams, and paying close attention to the needs of both coworkers and clients. Reliable and punctual, with strong problem-solving and multitasking skills, consistently providing practical solutions that create a positive impact and support long-term goals.

Virtual Assistant – Operations Support - RCVR

(2024-03 - 2026-01)

• Monitored system logins and API access to ensure smooth operations and resolved credential-related issues
• Created, updated, and maintained client accounts and records using CRM and task management tools such as Trello and Airtable
• Performed processor and payment gateway validation across different CRM platforms
• Handled chargeback validation, including reviewing cases and completing manual uploads for client accounts
• Supported team operations by organizing tasks, maintaining accurate records, and coordinating simple workflows

Chat Support, Hotel/Rental Reservation - Alorica

(2023-09 - 2025-12)

• Assisted customers via chat by providing accurate information on hotel and rental reservations, availability, pricing, and policies
• Updated and managed reservation details in the system to ensure accurate and appealing listings for guests
• Created and handled tickets for new bookings, modifications, cancellations, and customer inquiries
• Responded to inbound chat requests, addressed customer concerns, and guided guests through the reservation process to ensure a smooth booking experience

Apple Device Technician

(2022-12 - 2025-02)

• Assisted with diagnosing and repairing Apple devices and various computer systems
• Supported technicians in identifying and resolving software and hardware issues
• Performed basic system checks, installations, and updates on devices
• Helped test devices after repair to ensure proper functionality and performance
• Gained hands-on experience in customer interaction, explaining issues and repair processes clearly
• Maintained accurate service records and assisted with repair documentation
• Followed safety and quality standards while handling tools and electronic components

Customer Outreach Specialist - Glympse Group

(2021-01 - 2023-07)

• Assisted customers via call by providing accurate information on hotel and rental reservations, availability, pricing, and policies
• Updated and managed reservation details in the system to ensure accurate and appealing listings for guests
• Created and handled calls for new bookings, modifications, cancellations, and customer inquiries
• Responded to inbound call requests, addressed customer concerns, and guided guests through the reservation process to ensure a smooth booking experience

Front Office Tasks

(2023-08 - 2023-12)

• Conducted community outreach by distributing informational letters to local residents about available properties for sale
• Updated and maintained property listings on the company website to ensure accurate and appealing presentations for potential buyers
• Created and managed tickets for acquisition leads (property owners looking to sell) and sales leads (interested buyers)
• Handled inbound calls from prospective buyers, provided property details, and assisted with inquiries to support the sales process

Computer Engineering - Computer Engineering - University of Mindanao (2021 - 2022)

Information Technology - Information Technology - University of Mindanao (2022 - 2024)