Ace Divina

Business development and operations leader with 7+ years of experience across education, field operations, stakeholder engagement, lead conversion, and team management. Experienced in handling prospective clients/students, building relationships, coordinating cross-functional teams, monitoring business performance, and driving growth initiatives. Strong in client communication, negotiation, follow-through, reporting, and day-to-day project and operational coordination.

School Director at AMA Education System / University (2023 – Present)

• Lead day-to-day school operations and business activities, aligning branch initiatives with enrollment, service, and growth targets.
• Manage prospective student inquiries from digital and traditional channels, guiding leads through the conversion process and supporting candidate intake.
• Build and maintain relationships with students, parents, community leaders, and institutional stakeholders to strengthen market reach and enrollment opportunities.
• Handle client/student concerns, explain program value and requirements, and support enrollment decisions through clear communication and follow-up.
• Monitor key performance indicators, identify operational bottlenecks, and implement action plans to improve productivity, service quality, and lead response.
• Lead administrative and support teams through target setting, performance monitoring, coaching, and day-to-day coordination.
• Prepare and review operational reports, records, and documentation while coordinating with relevant departments to resolve requirements and issues.

Manager / Area Coordinator at Barangay Secretariat / City Hall Caloocan Area (2019 – 2023)

• Managed field operations across assigned areas, coordinating teams, schedules, priorities, and service delivery.
• Built working relationships with city leaders, local organizations, community stakeholders, and partner groups while handling inquiries and high-priority concerns.
• Coordinated activities and requirements across multiple stakeholders, ensuring timely updates, documentation, and execution of assigned initiatives.
• Maintained and reviewed operational reports and databases to support accurate reporting, performance monitoring, and decision-making.
• Handled negotiations, issue resolution, and official communications while maintaining professional stakeholder relationships.
• Supervised field personnel and supported team performance through clear task assignments, monitoring, and follow-through.

HIGH SCHOOL – CALOOCAN HIGH SCHOOL (2010 – 2014)

BS in Information Technology – Our lady of Fatima University (2015 – 2019)