Adel Abogado
Retail Account Manager
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About
With over 15 years of experience, I specialize in customer service and account management, delivering efficient, high-quality support in fast-paced environments. I have a strong track record of managing complex logistics, resolving pricing and delivery issues, and ensuring on-time order fulfillment for high-volume transactional accounts. My key achievements include consistently improving customer satisfaction through proactive communication, cross-functional coordination, and accurate order processing.
I bring value through my ability to streamline operations, resolve high-priority concerns, and maintain strong client relationships while working with precision and minimal supervision.
Experience
Retail Account Manager - APC by Schneider Electric
(2013-06 - 2025-07)
- Managed proactive transactional account support acting as the primary contact for order delivery requirements and scheduling.
- Handled complex logistics and order fulfillment policies, ensuring on-time delivery for direct transactional accounts.
- Analyzed and resolved pricing issues and shipping problems by coordinating with extended support departments.
- Processed high volumes of orders via phone while verifying accuracy and providing tracking updates.
Technical Support Agent - Teleperformance Philippines
(2012-09 - 2013-06)
- Provided technical and customer care support for leading internet security products.
- Demonstrated excellent organizational skills while multitasking in a fast-paced support environment.
Technical Support Agent - Teletech Philippines
(2011-03 - 2012-08)
- Resolved billing and service inquiries for a leading US Internet Service Provider.
- Utilised technical expertise to identify and address complex connectivity and service-level problems
Provider Care Support (Anthem Blue Cross Blue Shield) - APAC Customer Services
(2010-02 - 2011-03)
- Maintained accurate records regarding insurance coverage and researched benefit claims for policyholders.
- Supported healthcare providers and customers with health insurance coverage inquiries, ensuring accurate benefit resolution while maintaining strict compliance with HIPAA regulations and data privacy standards.
Education
Bachelor of Science - Nursing - University of Perpetual Help Rizal (2009)
