Adel Abogado

Retail Account Manager

Talent

Bacoor City, PhilippinesMember since August 20, 2026

Google Workspace AdministrationCRM Management (Salesforce)CRM Management (SAP/S/4 Hana)Calendar and Email Management (Microsoft CoPilot)Canva AIChatGPT/AI AutomationData EntryLogistics Support

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Google Workspace AdministrationCRM Management (Salesforce)CRM Management (SAP/S/4 Hana)Calendar and Email Management (Microsoft CoPilot)Canva AI

About

With over 15 years of experience, I specialize in customer service and account management, delivering efficient, high-quality support in fast-paced environments. I have a strong track record of managing complex logistics, resolving pricing and delivery issues, and ensuring on-time order fulfillment for high-volume transactional accounts. My key achievements include consistently improving customer satisfaction through proactive communication, cross-functional coordination, and accurate order processing.

I bring value through my ability to streamline operations, resolve high-priority concerns, and maintain strong client relationships while working with precision and minimal supervision.

Experience

Retail Account Manager - APC by Schneider Electric

(2013-06 - 2025-07)

Managed proactive transactional account support acting as the primary contact for order delivery requirements and scheduling.
Handled complex logistics and order fulfillment policies, ensuring on-time delivery for direct transactional accounts.
Analyzed and resolved pricing issues and shipping problems by coordinating with extended support departments.
Processed high volumes of orders via phone while verifying accuracy and providing tracking updates.

Technical Support Agent - Teleperformance Philippines

(2012-09 - 2013-06)

Provided technical and customer care support for leading internet security products.
Demonstrated excellent organizational skills while multitasking in a fast-paced support environment.

Technical Support Agent - Teletech Philippines

(2011-03 - 2012-08)

Resolved billing and service inquiries for a leading US Internet Service Provider.
Utilised technical expertise to identify and address complex connectivity and service-level problems

Provider Care Support (Anthem Blue Cross Blue Shield) - APAC Customer Services

(2010-02 - 2011-03)

Maintained accurate records regarding insurance coverage and researched benefit claims for policyholders.
Supported healthcare providers and customers with health insurance coverage inquiries, ensuring accurate benefit resolution while maintaining strict compliance with HIPAA regulations and data privacy standards.