Reen Antipuesto

Detail-oriented administrative and virtual support professional with 5+ years of experience in data entry, order processing, customer support, shipping coordination, and administrative operations. Additional experience in recruitment operations includes ATS data entry, applicant records management, and interview scheduling. Proficient in Microsoft Office, Google Workspace, and web-based business systems, with strong attention to detail, accuracy, organization, and independent work in fast-paced environments.

Virtual Assistant - ShipCause - Davao City, Philippines

(2021-02 - 2023-10)

Performed day-to-day virtual administrative and data entry tasks involving order and shipping information.

• Created shipping labels using carrier platforms such as UPS and FedEx.
• Monitored shipment statuses and tracked deliveries to ensure timely order fulfillment.
• Reviewed order and shipping information for completeness and accuracy.
• Assisted with customer email inquiries related to order status, tracking information, and delivery updates.
• Communicated with customers and shipping partners to clarify missing information and resolve delivery concerns.
• Organized digital information and maintained accurate records for easy retrieval and reference.
• Supported additional administrative and clerical tasks as assigned.

Virtual Assistant - Onside Door - Davao City, Philippines

(2024-01 - 2026-03)

• Updated and maintained order statuses in the company system, including processed, shipped, and delivered orders.
• Maintained accurate order and shipping information and monitored shipments to track deliveries and identify potential delays.
• Proactively checked delayed or failed deliveries and communicated with couriers to resolve shipping issues efficiently.
• Provided email support by responding to customer inquiries regarding order status, shipping updates, tracking numbers, and estimated delivery dates.
• Verified shipping details, including customer addresses, contact information, and delivery instructions, to ensure order accuracy.
• Scheduled pickups and coordinated order dispatch with couriers.
• Assisted with lost packages, returns, damaged shipments, and shipping-related concerns.

Assistant to a Career Counselor (Virtual) - MentorX

(2025-10 - 2026-01)

• Assisted in managing and executing job applications and maintaining accurate application information.
• Matched students' qualifications with potential job opportunities based on qualifications, career goals, and industry requirements.
• Tracked application progress and ensured submissions were completed accurately and on time.
• Maintained application-related information and provided reminders and updates regarding interview schedules.
• Coordinated with Career Counselors to support efficient application processing and administrative workflows.

Recruitment Operations Intern - Awesome CX by Transcom

(2024-10 - 2024-11)

Supported daily recruitment operations, including applicant assistance, ATS data entry, interview scheduling, and screening support.

• Entered and updated applicant information in the Applicant Tracking System (ATS).
• Assisted with maintaining accurate applicant and new-hire records.
• Communicated with applicants regarding recruitment-related information and schedules.
• Supported recruitment documentation and administrative tasks as assigned.
• Developed a sourcing project proposal as part of the recruitment operations function.

Psychological Services Section Intern - Drug Abuse Treatment and Rehabilitation Center, DOH

(2024-11 - 2024-11)

• Assisted in administering, scoring, and interpreting psychological tests under appropriate supervision.
• Conducted patient intake interviews and prepared psychological assessment and narrative reports.
• Supported documentation and administrative activities related to psychological services.
• Developed and facilitated intervention activities for patients during therapy sessions.

Guidance and Counseling Associate Intern - Guidance Service and Testing Center, University of Mindanao

(2024-11 - 2024-12)

• Provided administrative support by assisting students and clients with inquiries.
• Scheduled counseling appointments and maintained organized student records.
• Prepared counseling case notes and supported documentation requirements.
• Assisted with day-to-day administrative and technical tasks within the guidance service environment.

Bachelor of Science - Psychology - The University of Mindanao (2021 - 2025)

Senior High School - Science, Technology, Engineering, and Mathematics - Davao Central College (2018 - 2020)