Jo Balanon

Detail-oriented professional with over 15 years of experience in operations, administrative support, and customer service. Skilled in data entry, records management, scheduling, and maintaining accuracy under deadline pressure. Now transitioning into a Virtual Assistant role, offering reliable, organized, and responsive remote support to busy clients and small businesses.

Warehouseman at Toshiba Water Solutions (2024-01 – Present)

• Maintained accurate inventory records and documentation to ensure operational efficiency.
• Coordinated daily warehouse operations and reporting, enhancing workflow efficiency.
• Organized stock data to support inventory accuracy and improve workflow.
• Assisted in receiving, storing, and dispatching products effectively, contributing to timely delivery.
• Ensured warehouse operations remained organized and safe, reducing compliance risks.

Production-Processing Operator at Monde Nissin (MY San) (2024-01 – 2024-12)

• Monitored production processes and recorded operational data to comply with quality standards.
• Assisted with machine operations to enhance workflow efficiency and reduce downtime.
• Processed high-volume records with accuracy and attention to detail.
• Handled customer inquiries and transaction issues, enhancing customer satisfaction.
• Maintained detailed records and handled confidential data with integrity.

Customer Service Representative - FLMRO at Universal Storefront Services Corp (2009-01 – 2023-12)

• Managed customer complaints with calm, clear communication and problem-solving skills.
• Oversaw cash handling and remittance operations across multiple platforms, ensuring accuracy.
• Developed strong vendor relationships to ensure timely delivery of merchandise and enhance customer satisfaction.
• Developed merchandising activities and product distribution for optimal stock availability.
• Prepared detailed reports on sales performance and stock levels to inform business decisions.
• Processed high-volume financial transactions accurately and confidentially.
• Assisted customers with remittance, ticketing, payments, and money-changing services.
• Maintained detailed transaction records and resolved customer concerns efficiently.
• Operated platforms including Remitly, Ria, Western Union, MoneyGram, and Zoom.
• Verified customer identities and documentation in accordance with Know Your Customer (KYC) policies and regulatory requirements.
• Reviewed customer accounts and transactions to identify suspicious or potentially fraudulent activities.
• Stayed up to date with company policies, fraud trends, and regulatory requirements to ensure consistent and compliant service.

Merchandiser-Coordinator at Nestle Ice Cream / Nestle Phils. (2004-01 – 2006-12)

• Organized product displays to maximize visibility and availability, boosting sales.
• Implemented efficient stock management practices to reduce waste and improve inventory control.
• Coordinated merchandising activities to enhance promotional effectiveness and customer engagement.
• Maintained strong communication with vendors to ensure timely product deliveries.
• Provided detailed feedback and suggestions for process improvements based on sales observations.

Agribusiness Secretarial Course in Secretarial Studies – Aklan State University (2004-12)