Alfa Hill
IT Specialist
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About
IT Specialist with experience in application support, QA/UAT testing, cloud-based platforms, and technical operations. Skilled in troubleshooting applications, validating system functionality, managing support tickets, and collaborating with developers and business teams to resolve issues and improve system performance. Experienced with AWS, Postman, Cloudflare, CMS platforms, and enterprise support environments.
Experience
IT Specialist - 1210 Services Inc. - Ortigas
(2024-04)
- Provided application and technical support for internal and client-facing systems.
- Assisted in QA and User Acceptance Testing (UAT) for system updates, enhancements, and deployments.
- Supported cloud-based services and environments including AWS and Cloudflare.
- Assisted in managing and troubleshooting CMS platforms and web applications.
- Identified, documented, and tracked bugs, system issues, and application defects.
- Created and managed Jira tickets for bugs, incidents, feature requests, and system improvements.
- Coordinated with developers and cross-functional teams to resolve incidents and improve application performance.
- Monitored system functionality and ensured timely issue resolution through ticketing systems.
- Assisted users with application concerns, account access, and technical troubleshooting.
- Maintained technical documentation and testing records.
- Worked closely with developers and cross-functional teams to investigate issues, validate fixes, and improve application performance and user experience.
- Verified fixes after deployment and communicated successful updates and resolutions across the organization.
IT Support Engineer - HelloConnect Inc. - Taguig City
(2023-04 - 2024-04)
- Provided onsite and remote technical support using Jira Atlassian.
- Managed Microsoft Azure Active Directory and Microsoft Intune.
- Supported hardware, software, VPN, printer, and network troubleshooting.
- Managed user accounts, password resets, licenses, and device policies.
- Ensured timely ticket resolution within SLA requirements.
Deskside Support Engineer - Sutherland Global Services / Systemantech Inc.
(2022 - 2023)
- Assisted with desktop setup, workstation deployment, and reimaging.
- Performed basic hardware, software, and network troubleshooting.
- Maintained workstation inventory and documentation.
Education
Bachelor of Science - Information Systems - University of the East – Manila (2015 - 2019)
