Aliza Arancillo

Customer Service Representative – Billing

Talent

CalambaMember since October 26, 2026

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About

A 23 years old who is versatile, dependable, and enthusiastically willing to train. Possesses a proven track record of rapid growth, highlighted by promotions in both the BPO and retail sectors. Experienced in technical troubleshooting, billing management, financial cashiering, and quality-driven production. Recognized for strong trustworthiness, adaptability, and a fast-learning attitude, making me ready to absorb new skills and deliver immediate value in any role.

Experience

Customer Service Representative – Billing at Concentrix (2025-09 – 2026-01)

Handled inbound calls regarding customer statements and accounts.
Processed service credits, billing adjustments, and payment extensions.
Resolved customer complaints calmly to minimize account cancellations.
Maintained target handling time while using multiple computer systems.

Technical Support Representative (Promoted) at Concentrix (2026-01 – 2026-03)

Promoted from billing due to strong technical aptitude.
Fixed black screen, no signal, remote control issues and etc for Dish Satellite users.
Guided customers step-by-step to resolve hardware and connection problems.
Logged case details and technical updates in the database.

Saleslady & Cashier (Promoted) at Rose and Rufino Merchandise (2026-08 – 2026-10)

Promoted to Cashier due to strong performance and trustworthiness.
Handles daily cash, card, and digital transactions accurately.
Assists shoppers with inquiries to drive store sales.
Manages product displays and monitors store inventory.

Part-Time Notebook Maker / Bookbinder at Local Notebook Shop

Performs manual bookbinding, including sewing notebooks and installing spiral/spring bindings.
Operates binding tools and equipment with high precision to meet quality standards.
Manages time efficiently to complete production quotas alongside other responsibilities.