Jhenyby Piamonte

Experienced customer service professional skilled in handling high-volume inquiries, resolving issues efficiently, and maintaining positive customer relationships. Adept at using CRM systems and communication tools to provide clear, empathetic support across phone, email, and chat channels. Proven ability to balance policy enforcement with customer satisfaction, manage sensitive situations, and deliver timely solutions in fast-paced environments.

Travel Associate/ Process Associate at IGT Solutions (2025-05 – 2026-07)

• Provide accurate information on rental policies, vehicle availability, pricing, and insurance options
• Handle general inquiries related to pick-up/drop-off locations, rental requirements, and membership programs
• Address and resolve billing and invoice questions in a timely and professional manner
• Ensure all customer interactions are documented and follow company procedures
• Deliver high-quality service with a focus on efficiency, empathy, and customer satisfaction

Content Mediation at Teleperformance (2022-03 – 2024-03)

• Review and moderate user-generated content to ensure compliance with platform guidelines and safety standards
• Respond to user inquiries related to content moderation decisions via chat, email, or ticketing systems
• Explain moderation policies and actions clearly and respectfully to users
• Escalate complex or sensitive cases to the appropriate internal teams when necessary
• Maintain accurate records of moderation actions and support interactions

Bachelor of Science in Food Engineering – Technological University of the Philippines (2022-06 – 2023-01)

K-12 Senior Highschool Graduate in Science, Technology, Engineering and Mathematics – Olivarez College (2020-06 – 2022-04)