Aljon Garcia
Customer Service Representative
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About
Experienced Customer Service Professional with a strong background in voice, email, and live chat support across e-commerce, telecommunications, gaming, and healthcare. Skilled in order management, product inquiries, billing, returns and refunds, issue resolution, and customer relationship management. Experienced in handling customer concerns with empathy, accuracy, and professionalism while ensuring a smooth customer experience.
Dedicated to helping customers, resolving issues efficiently, and maintaining high customer satisfaction in fast-paced, customer-focused environments.
Experience
Customer Service - Gardencup - Remote
(2024-06 - 2026-10)
Provided professional customer support through voice calls, email, and live chat. Assist customers with inquiries, account concerns, troubleshooting, and service-related issues while maintaining a friendly and professional approach. Document customer interactions accurately, resolve concerns efficiently, and ensure a positive customer experience across all communication channels.
Customer Service - eCommerce - BrandFactory LLC - Remote
(2019-01 - 2024-03)
Managed daily e-commerce store operations while providing customer support through voice, email, and live chat. Handled orders, customer inquiries, returns, refunds, and product concerns, while ensuring smooth store operations and a positive customer experience. Monitored orders and resolved issues efficiently to maintain customer satisfaction and sales performance.
Customer Service - Gaming - FlowMotion Entertainment - Remote
(2015-08 - 2019-01)
Provided customer support for gaming platforms through voice, email, and live chat. Assisted players with account issues, game-related concerns, payments, technical troubleshooting, and general inquiries while ensuring a smooth and positive gaming experience. Resolved issues efficiently and maintained accurate records of customer interactions.
Customer Service - Health Care - United Health Group - BPO
(2010-02 - 2015-03)
Provided customer support in a healthcare setting through calls. Assisted patients with appointment inquiries, account concerns, billing questions, healthcare service information, and general inquiries. Addressed concerns with empathy, professionalism, and attention to detail while maintaining confidentiality and ensuring a positive patient experience.
Customer Service - Comcast - Convergys - BPO
(2008 - 2010)
Provided customer support for telecommunications services through voice, email, and live chat. Assisted customers with billing, account concerns, service issues, technical troubleshooting, and plan inquiries. Resolved concerns efficiently while maintaining professionalism and delivering a positive customer experience.
Education
City College of Manila
Dr. Juan G. Nolasco High School
