Alrose Reyes

Customer Support Specialist with 3+ years of onsite experience in the BPO industry, providing chat support, account and bank verification, data entry, and content creation and posting. Skilled in managing customer interactions, handling multiple tasks efficiently, and maintaining positive customer experiences in fast-paced settings.

Customer Support | Social Media Manager at Acquired Footprints Virtual Assistance Services (2023-02 – 2026-05)

Virtual Assistance (Onsite, BPO Industry)

• Provided chat support to customers, maintaining professional and timely communication.
• Performed account verification and bank verification in line with company policies and procedures.
• Handled data entry tasks with accuracy and attention to detail.
• Assisted customers with account-related concerns and issue resolution.
• Managed social media accounts, including content creation, posting, and engagement monitoring.
• Maintained positive customer experiences in a fast-paced, onsite BPO work setting.

Bachelor of Public Administration in Public Administration – Bukidnon State University