E-COMMERCE OFFICER - Concept Specialist Inc - Avida Towers New Manila, Bagong Lipunan ng Crame, Quezon City, Philippines
(2024-09)
- Managed daily e-commerce operations across platforms, ensuring accurate product listings, pricing, and content updates
- Optimized product listings (titles, descriptions, images) to improve visibility and conversion rates
- Planned and executed platform campaigns including flash sales, vouchers, and promotional events
- Monitored sales, traffic, and campaign performance; generated reports using Google Looker Studio
- Conducted price monitoring and competitor analysis to maintain market competitiveness
- Collaborated with marketing, creatives, and sales teams to align content and promotions across platforms
- Supervised fulfillment team to ensure timely order processing, packing, and shipping
- Coordinated with logistics partners to resolve delivery issues and improve operations
- Handled customer inquiries, concerns, returns, and refund processes across e-commerce platforms
- Tracked KPIs and provided insights to support data-driven decision-making
E-COMMERCE SPECIALIST - MOB Philippines
(2023-02 - 2024-05)
- Assisted in planning and executing e-commerce campaigns to promote products across platforms
- Created monthly sales and performance reports to track growth and campaign effectiveness
- Managed product listings, ensuring accurate descriptions, images, and pricing
- Coordinated with marketing, creatives, and sales teams to maintain updated and engaging content
- Provided customer support across e-commerce platforms (Shopee, Lazada, website), handling inquiries and order concerns
- Monitored platform activity and supported day-to-day store operations
- Contributed to improving product visibility and overall store performance
E-COMMERCE ADMIN - Animania Works PH(own)
(2020-05 - 2024-09)
- Managed product listings across Shopee, Lazada, and Etsy, ensuring accurate descriptions, images, and pricing
- Edited product images using Photoshop and Canva to enhance visual appeal and consistency
- Handled customer inquiries, concerns, and complaints across platforms, providing timely support
- Assisted in store setup and maintenance, ensuring smooth day-to-day e-commerce operations
- Coordinated with the team to update product content and improve overall store presentation
- Supported order processing and ensured accurate information for customer transactions
CUSTOMER ASSOCIATE - LBC Express
(2020-01 - 2020-05)
- Processed and accepted customer shipments in accordance with company standards and procedures
- Ensured accurate documentation and proper handling of daily transactions and parcels
- Assisted customers with shipment inquiries, concerns, and tracking requests
- Maintained organization and safekeeping of accepted shipments before dispatch cutoff times
- Coordinated with internal teams to ensure timely forwarding and delivery of parcels
- Delivered customer service support by addressing issues and providing timely resolutions
ACCOUNT MANAGEMENT COORDINATOR | VIRTUAL ASSISTANT - Maevyn Retail
(2025-01 - 2025-12)
- Supported retail account operations for multiple partners by ensuring accurate data entry and workflow coordination
- Assisted in maintaining and updating product information in retail systems in compliance with partner requirements
- Monitored and followed retailer guidelines, packaging standards, and operational procedures
- Coordinated with internal teams to ensure smooth execution of account management tasks
- Analyzed sales data and feedback to support improvements in product placement and performance
- Performed administrative and reporting tasks using Excel and other productivity tools
