Alyssa Diane

E-commerce Professional with a background in Information Technology and hands-on experience in managing multiple online platforms, campaign execution, and performance analytics. Seeking to join a forward-thinking company where I can contribute to business growth, enhance digital operations, and further develop my expertise in the e-commerce industry.

E-COMMERCE OFFICER - Concept Specialist Inc - Avida Towers New Manila, Bagong Lipunan ng Crame, Quezon City, Philippines

(2024-09)

• Managed daily e-commerce operations across platforms, ensuring accurate product listings, pricing, and content updates
• Optimized product listings (titles, descriptions, images) to improve visibility and conversion rates
• Planned and executed platform campaigns including flash sales, vouchers, and promotional events
• Monitored sales, traffic, and campaign performance; generated reports using Google Looker Studio
• Conducted price monitoring and competitor analysis to maintain market competitiveness
• Collaborated with marketing, creatives, and sales teams to align content and promotions across platforms
• Supervised fulfillment team to ensure timely order processing, packing, and shipping
• Coordinated with logistics partners to resolve delivery issues and improve operations
• Handled customer inquiries, concerns, returns, and refund processes across e-commerce platforms
• Tracked KPIs and provided insights to support data-driven decision-making

E-COMMERCE SPECIALIST - MOB Philippines

(2023-02 - 2024-05)

• Assisted in planning and executing e-commerce campaigns to promote products across platforms
• Created monthly sales and performance reports to track growth and campaign effectiveness
• Managed product listings, ensuring accurate descriptions, images, and pricing
• Coordinated with marketing, creatives, and sales teams to maintain updated and engaging content
• Provided customer support across e-commerce platforms (Shopee, Lazada, website), handling inquiries and order concerns
• Monitored platform activity and supported day-to-day store operations
• Contributed to improving product visibility and overall store performance

E-COMMERCE ADMIN - Animania Works PH(own)

(2020-05 - 2024-09)

• Managed product listings across Shopee, Lazada, and Etsy, ensuring accurate descriptions, images, and pricing
• Edited product images using Photoshop and Canva to enhance visual appeal and consistency
• Handled customer inquiries, concerns, and complaints across platforms, providing timely support
• Assisted in store setup and maintenance, ensuring smooth day-to-day e-commerce operations
• Coordinated with the team to update product content and improve overall store presentation
• Supported order processing and ensured accurate information for customer transactions

CUSTOMER ASSOCIATE - LBC Express

(2020-01 - 2020-05)

• Processed and accepted customer shipments in accordance with company standards and procedures
• Ensured accurate documentation and proper handling of daily transactions and parcels
• Assisted customers with shipment inquiries, concerns, and tracking requests
• Maintained organization and safekeeping of accepted shipments before dispatch cutoff times
• Coordinated with internal teams to ensure timely forwarding and delivery of parcels
• Delivered customer service support by addressing issues and providing timely resolutions

ACCOUNT MANAGEMENT COORDINATOR | VIRTUAL ASSISTANT - Maevyn Retail

(2025-01 - 2025-12)

• Supported retail account operations for multiple partners by ensuring accurate data entry and workflow coordination
• Assisted in maintaining and updating product information in retail systems in compliance with partner requirements
• Monitored and followed retailer guidelines, packaging standards, and operational procedures
• Coordinated with internal teams to ensure smooth execution of account management tasks
• Analyzed sales data and feedback to support improvements in product placement and performance
• Performed administrative and reporting tasks using Excel and other productivity tools

Bachelor of Science - Information Technology - University of Luzon (2015-06 - 2019-11)

Bachelor of Science - Information Technology - University of Pangasinan - PHINMA (2017-10 - 2018-10)