Alyssa Macapagal
Customer Service Lead
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About
Experienced customer service professional with strong communication, empathy, patience, and problem-solving skills. Skilled in assisting customers, resolving concerns, troubleshooting issues, and providing effective solutions across phone, email, chat, and social media channels.
Experience
Customer Service Lead - HISWORD BUSINESS SUPPORT SERVICES INC.
(2025-08)
Customer Service Specialist - HISWORD BUSINESS SUPPORT SERVICES INC.
(2022-10 - 2025-08)
Virtual Assistant - HSM COMMERCE
(2020-11 - 2021-08)
Production Representative - CUSTOM GEAR AUSTRALIA
(2021-08 - 2021-11)
Customer Care Representative - CONCENTRIX CVG PHILIPPINES, INC
(2019-09 - 2020-01)
Customer Care Representative - TASKUS PH
(2016-09 - 2017-08)
Enumerator (DSWD) - Special Program for Employment of Students (SPES)
(2016-06)
Human Resource and Finance Department Admin Assistant - Bataan Peninsula State University (Dinalupihan Campus)
(2019-02 - 2019-05)
Education
B.S. in Business Administration - Marketing Management - Bataan Peninsula State University (2015 - 2019)
