Ana Jocelle Marte
Psychology graduate with hands-on experience in finance, customer service, and administration
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About
Highly motivated and detail-oriented Psychology graduate with hands-on experience in finance, customer service, and administration. Seeking an opportunity in an international organization where I can contribute my skills in operations, client support, and data management while continuously growing professionally.
Experience
Finance Assistant at Abesamis-Drilon Management Corp. (2024-08 – Present)
- Prepared and submitted monthly financial reports.
- Managed CWT email account and handled tax reconciliations.
- Monitored payment status, resolved discrepancies, and ensured accurate documentation.
- Supported preparation of bidding documents for compliance.
- Utilized Excel and Google Sheets to track and report transactions.
- Processed and sent monthly Statements of Account to clients.
Office Associate at Abesamis-Drilon Management Corp. (2024-02 – 2024-07)
- Leveraged spreadsheet functionalities to track, document, and summarize complex financial transactions and accounts.
- Resolved client and internal associate inquiries with professionalism, significantly improving workflow and customer relations.
- Managed inbound and outbound communications via phone and email, serving as a primary point of contact for client care.
Wellness Ambassador at Healthy Options (2023-10 – 2024-01)
- Delivered excellent customer service and product education.
- Recommended health products based on customer needs.
- Ensured proper product knowledge on usage and safety.
- Fostered a welcoming environment by greeting and assisting patrons with the highest standards of courtesy and professionalism.
Assistant Manager at StyleMNL (2021-01 – 2021-12)
Part-time
- Overseed e-commerce logistics, managing the secure packaging and timely delivery of customer orders.
- Resolved multi-channel customer complaints via phone and in-person interactions, maximizing brand loyalty and client satisfaction.
Education
BS in Psychology – Our Lady of Fatima University (2019 – 2023)
Senior High School in HUMSS Strand – Our Lady of Fatima University (2017 – 2019)
