Back Office Representative (Project-based) - ECE Contact Center - Makati City, PH
(2024-10 - 2025-01)
Walmart Account (Online Retail | US)
- Blocked restricted items from being sold on the platform based on Confluence policy.
- Responded to email complaints involving trademarks and copyrights.
- Sent accurate responses to claimants and ensure proper claim processing.
- Adapted quickly to platform policies and industry standards.
- Ensured timely and precise handling of sensitive cases.
Customer Service Representative / Email Support Representative - PROBE CX (formerly Stellar Philippines Inc.) - Eastwood, QC
(2014-10 - 2024-04)
Simply Energy Account (Electricity & Gas Retailer | AU)
- Developed comprehensive product knowledge applicable to numerous customer scenarios.
- Researched and gathered accurate information using client-specified databases and tools.
- Ensured effective pipeline management and resolved system-generated exceptions.
- Responded to customer and business-to-business inquiries via email and SMS.
- Ensured data integrity and compliance with Australian government regulations.
- Made outbound calls to obtain missing details for applications.
- Consistently met KPIs for quota/AHT, attendance, and break compliance.
Quality Analyst - Premier BPO - Eastwood, QC
(2014-01 - 2014-08)
iSqFt Account (Construction Software | US)
- Monitored non-voice transactions to ensure quality standards were met.
- Provided feedback and real-time coaching to agents.
- Attended weekly client calibrations to discuss process improvements.
- Prepared and submitted daily quality reports to operations managers.
Data Entry Specialist Premier - Premier BPO - Eastwood, QC
(2012-05 - 2013-12)
iSqFt Account (Construction Software | US)
- Accurately encoded high-volume construction data for quotes, RFPs, and bid invitations, contributing to faster processing and improved record reliability.
- Performed thorough online research to confirm project classifications and categories, ensuring data accuracy and reducing rework.
- Reviewed construction guides and blueprints to retrieve missing information, helping maintain complete and dependable project files.
- Ensured the accuracy, completeness, and proper documentation of construction firm details.
Data Encoder - Kreate Business Solutions - Cainta, Rizal
(2011-12 - 2012-05)
- Collected and encoded contact information from hundreds of management-provided websites into Google Sheets, ensuring accurate data and consistently meeting quotas.
- Completed website contact forms with accurate and verified information.
- Consistently finished assigned tasks within the designated shift timeframe.
Computer Attendant / Cashier - Haywire Internet Services - Marikina City
(2011-04 - 2011-09)
- Assisted customers with printing, scanning, and typing services.
- Maintained a neat cashier station and monitored supplies.
- Handled customer inquiries and basic computer-related tasks.
Medical Assistant - SEO Medical Clinic and Lying-In - Marikina City
(2009-08 - 2010-12)
- Scheduled medical appointments and patient consultations.
- Maintained accurate patient records and charts.
- Assisted physicians during check-ups and managed medical supplies.
