Angelica Dael
CUSTOMER SERVICE REPRESENTATIVE | CHAT SUPPORT | APPOINTMENT SETTER
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About
Dedicated and customer-focused professional with experience in customer service, live chat support, appointment setting, cold calling, and inbound and outbound calls. Skilled in communicating with customers, understanding their concerns, providing appropriate assistance, and maintaining a positive customer experience. Highly adaptable and comfortable working in fast-paced, target-driven environments.
Demonstrates strong interpersonal skills, a sense of urgency, attention to detail, and the ability to work effectively with minimal supervision.
Experience
Customer Service Representative - Qualfon Dumaguete
(2022-02 - 2022-12)
- Provided accurate information and appropriate solutions.
- Handled customer interactions professionally through telephone support.
- Maintained a positive customer experience while meeting performance standards.
Appointment Setter - Best Card Payments
(2023-02 - 2023-11)
- Conducted outbound calls to prospective customers.
- Qualified leads and identified customer needs.
- Scheduled appointments with qualified prospects.
Cold Caller - Eco4 Campaign
(2023-11 - 2024-02)
- Conducted outbound calls to potential customers
- Introduced products and services to prospective clients.
- Identified customer needs and potential opportunities.
Appointment Setter - AZT – Home Improvement
(2024-02 - 2024-08)
- Provide professional and timely customer assistance through live chat.
- Handle multiple customer conversations while maintaining accuracy and professionalism.
- Scheduled appointments for qualified prospect.
Customer Chat Support - WEDO SUPPORT LIMITED
(2024-08 - 2026-08)
- Provide professional and timely customer assistance through live chat.
- Respond to customer inquiries and service-related concerns.
- Handle multiple customer conversations while maintaining accuracy and professionalism.
- Identify customer concerns and provide appropriate assistance or escalation.
- Maintain clear, professional, and customer-focused written communication.
Education
Bachelor of Science - Biology - Foundation University (2017 - 2019)
Bachelor of Science - Biology - Silliman University (2015 - 2017)
Secondary Education - Casa Marie Learning Institute (2011 - 2015)
Primary Education - Tanjay City South Central Elementary School (2006 - 2011)
