Rizzah Jean

Objective: I seek a role where I can use my strong communication and customer service skills to provide reliable support. I am committed to creating positive customer experiences through chat, email, and other communication channels. I can effectively manage appointments, handle inquiries, and support outreach efforts.

I am proactive, organized, and dedicated to solving problems while building trust, maintaining positive relationships, and contributing to a supportive, productive, and customer-focused team environment.

Mission: I am dedicated to delivering exceptional customer service through effective communication and problem-solving skills. My professional purpose is to ensure that every interaction, whether through chat, email, or phone, fosters a positive experience for customers. I strive to understand their needs and provide timely solutions, while also maintaining a high level of professionalism and empathy.

I am committed to building strong relationships and contributing to a supportive environment that values customer satisfaction and engagement.

Goal: I aim to leverage my strong communication skills and customer-centric approach in a role that allows me to enhance customer experiences and foster positive relationships. I am particularly interested in positions that involve chat and email support, as well as appointment setting and cold calling, where I can effectively engage with clients and address their needs. My goal is to contribute to a dynamic team, utilizing my abilities to drive customer satisfaction and support organizational success in a meaningful way.

Regional Sales Representative - VSolar

(2026-04 - 2026-09)

freelance

• Developed and executed strategic sales plans to achieve regional sales targets and enhance market presence.
• Cultivated and maintained strong relationships with key clients and stakeholders, ensuring high levels of customer satisfaction and loyalty.
• Conducted market research and analysis to identify emerging trends, competitive landscape, and potential growth opportunities within the region.
• Collaborated with cross-functional teams, including marketing and product development, to align sales strategies with overall business objectives.
• Delivered presentations and product demonstrations to prospective clients, effectively communicating the value proposition of products and services.
• Monitored sales performance metrics and prepared regular reports for management, providing insights and recommendations for improvement.
• Trained and mentored junior sales staff, fostering a collaborative team environment and promoting professional development.
• Attended industry events and trade shows to network and promote the company’s offerings, enhancing brand visibility and generating leads.

Sales Executive - SubEdge Telemarketing Services

(2025-11 - 2026-02)

full time

• Developed and maintained strong relationships with clients to understand their needs and provide tailored solutions.
• Conducted market research to identify potential clients and assess competitive landscape, ensuring effective targeting and outreach strategies.
• Executed sales presentations and product demonstrations to showcase offerings, highlighting key features and benefits to drive engagement.
• Collaborated with team members to strategize on sales approaches and share insights on customer feedback, fostering a cohesive and informed sales environment.
• Monitored sales metrics and performance indicators to evaluate progress towards targets, adjusting tactics as necessary to optimize results.
• Provided exceptional customer service throughout the sales process, addressing inquiries and resolving issues promptly to enhance client satisfaction and retention.
• Engaged in continuous professional development to stay informed about industry trends and best practices, contributing to personal growth and the overall success of the sales team.

Outbound Sales Representative - Task Master Virtual Solutions

(2024-09 - 2024-11)

full time

• Conducted outbound calls to potential clients to generate leads and promote products or services, effectively communicating value propositions and addressing customer inquiries.
• Developed and maintained a comprehensive understanding of the company's offerings to provide accurate information and tailored solutions to clients.
• Utilized CRM software to track interactions, manage leads, and document sales activities, ensuring a streamlined sales process.
• Collaborated with team members to refine sales strategies and improve outreach techniques, contributing to overall team performance.
• Engaged in regular training sessions to enhance sales skills and product knowledge, adapting to market trends and customer feedback.
• Followed up with prospects to nurture relationships and close sales, demonstrating persistence and effective negotiation skills.
• Maintained a high level of professionalism and customer service throughout all interactions, fostering positive relationships and encouraging repeat business.

Hotel Booking Coordinator - ACHJ BPM SERVICES

(2024-02 - 2024-05)

full time

• Managed hotel reservations by coordinating bookings and ensuring accurate entry of guest information into the reservation system.
• Communicated with clients to understand their needs and preferences, providing tailored recommendations for accommodations and services that enhance the guest experience.
• Collaborated with hotel staff and management to confirm availability, negotiate rates, and resolve any issues related to reservations, ensuring seamless communication across departments.
• Monitored booking trends and occupancy rates to optimize room assignments and maximize revenue while adhering to budgetary constraints.
• Handled inquiries and complaints with professionalism, ensuring a high level of customer satisfaction throughout the booking process.
• Maintained detailed records of reservations, cancellations, and modifications, ensuring compliance with company policies and procedures.
• Provided support in training new staff on reservation systems and customer service protocols, fostering a collaborative work environment.
• Engaged in ongoing professional development to stay updated on industry trends and best practices, contributing to the overall efficiency and effectiveness of the reservation team.
• Assisted in the development of promotional materials and marketing strategies to attract new clients and retain existing customers.

Outbound Sales Representative - Virtual Buddy 24/7

(2022-06 - 2024-02)

full time

• Conducted outbound calls to prospective clients, effectively communicating product offerings and services to generate interest and drive sales.
• Developed and maintained a comprehensive understanding of the company's products, ensuring accurate information delivery to potential customers.
• Utilized CRM software to track interactions, manage leads, and follow up on inquiries, fostering relationships and enhancing customer engagement.
• Collaborated with team members to strategize outreach efforts, sharing insights and best practices to improve overall sales performance.
• Demonstrated resilience and adaptability in handling objections and rejections, maintaining a positive attitude to achieve daily call and sales targets.
• Engaged in continuous learning and training to refine sales techniques and stay informed about industry trends, contributing to personal and team growth.
• Prepared detailed reports on call outcomes and customer feedback, providing valuable insights to management for refining sales strategies.
• Participated in team meetings to discuss performance metrics, set goals, and align on best practices, ensuring a cohesive approach to sales initiatives.
• Cultivated a professional demeanor and strong communication skills to build rapport with clients and enhance the overall customer experience.

Associate Degree - Secodary Education - Saint Vincent's College Incorporated (2020 - 2022)